Wrong tenure icon number

Hello, can you please tell me what happened to my tenure number?

It used to be 4 years back when i was playing xbox 360, but now all i see is
2 years.

Is there any way to get it back? pls help me

:)

 

Are you guys trying to kill me

Hey guys any news ? My tenure still showing the wrong number :/

 

How many years on XBL in my profile is wrong...

That's from Major Nelson and it's pretty old.

Here's what's on the Microsoft Support site:

The tenure icon that is displayed is based on the total time that your Microsoft billing account is associated with an Xbox LIVE Gold subscription.

If your subscription is canceled and downgraded to Free, your tenure will pick up where it left off the next time that you subscribe.

Tenure is displayed as the number of years on the service.

Consider the following scenario. You are an Xbox LIVE Gold subscriber who signed up in January 2005. In January 2007, you chose not to renew your Xbox LIVE subscription. Instead, you became a Free member. In January 2009, you renew your Gold membership by
purchasing an annual subscription.

In this scenario, the count for the tenure icon is "2." The tenure icon will be updated to display "3" when your most recent cycle is completed in January 2010.

 

Were you using any type of 3rd party software?