Wrong subscription

MikalKahm · Mar 15, 2021

I had bought an Xbox live card for 12 months. I went to redeem it on 3/14/2021 and I still had Game Pass Ultimate that expired on 3/17/2021. Before I redeemed my Xbox live card I turned off recurring payment. I tried canceling it but it wouldn't let me, so I assumed it should be fine. I put my code in (which I saved in case I need proof of purchase) and it switch my 12 months of Xbox Live Gold into 4 months of Ultimate, which expires 7/15/2021. Is it possible to switch my subscription from the 4 months of ultimate back into 12 months of Xbox Live Gold?

:)

MikalKahm

Okay, thank you for the help.

MikalKahm

I can't refund it? and I have to pay for another 12 month card even though I only got 4 months of a subscription I didn't want?

Smwutches

The only way to possible refund a prepaid card is by taking it back to the retailer you purchased it from, but since it's been redeemed they wouldn't refund it. When you redeem the code it warns you how much time will be added and that it cannot be reverted once you complete the transaction. Since you completed the redemption, you agreed to those terms.

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

andreao'brien, how are you today? Hope you're well.

andreao'brien, ok, you can cancel it like this:

1.Go to the Services & Subscriptions (https://account.microsoft.com/services) page for your account.

2. Select Manage next to the subscription you want to cancel.

3. Under Payment Settings, select Cancel.

4. If you qualify for a refund, you must choose between not charging my subscription again or ending now and getting a refund. If you qualify for a refund, then you'll only see the option not to charge my subscription again.

But, unfortunately, the £1 offer is only for new subscribers, meaning, if you at some point have a gamepass subscription activated on your account, you're no longer eligible for this offer. :/

You would have to use it on another account if you have one.

Smwutches

Unfortunately since you completed the redemption, there is no way to go back In order to get the full 12 months, your Ultimate subscription has to completely end before you add new 12 month code.

Wrong subscription