wrong purchase

Discus and support wrong purchase in XBoX Sales and Promo to solve the problem; i have accidently bought a game download as a christmas present on the website for an xbox X instead of for an xbox one s. How do I cancel or change... Discussion in 'XBoX Sales and Promo' started by TotaledBelt406, Dec 7, 2017.

  1. TotaledBelt406
    TotaledBelt406 Guest

    wrong purchase


    i have accidently bought a game download as a christmas present on the website for an xbox X instead of for an xbox one s. How do I cancel or change it?

    :)
     
    TotaledBelt406, Dec 7, 2017
    #1
  2. Smwutches
    Smwutches Guest
    Wrong purchase

    You would have to contact support to see if there is anything they can do. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Dec 7, 2017
    #2
  3. FurkanAltun1
    FurkanAltun1 Guest
    wrong purchase

    I bought a product wrong I want to request a refund
     
    FurkanAltun1, Dec 7, 2017
    #3
  4. Smwutches
    Smwutches Guest

    wrong purchase

    Any One game will work on any version of the One. So there is no need to return it or exchange it.
     
    Smwutches, Dec 7, 2017
    #4
  5. onyxishere Win User

    Wrong purchase

  6. XBF Diego M Win User

    wrong purchase

    Hey Furkan,

    Thank you for reaching out to us today.

    To request a refund for a purchase, you will need to submit a
    refund request form     that will then be reviewed by refund specialists. It can take up to 48 hours to review and you will be sent an email confirmation.
  7. XBF Diego M Win User

    wrong purchase

    Hey Furkan,

    Please keep in mind the
    Xbox Forum Rules and Guidelines     when making posts or replies. We are here to help and provide information. The refund request form and contacting Xbox Support are the only ways you can get assistance for this matter.

    Apologies for any inconvenience this may cause.
  8. onyxishere Win User

    Wrong Purchase

    Sorry, but there's nothing that can be done. Xbox does have a strict "No Refund" policy so I don't believe that you'll be able to get the money back for that game.
  9. Smwutches Win User

    wrong purchase

    Any One game will work on any version of the One. So there is no need to return it or exchange it.
Thema:

wrong purchase

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