Wrong Platform Key redeemed

mrzttm · Nov 12, 2021

Ive purchased a key from cdkeys and redeemed it not realising it was for xbox one. My current console is xbox series 3 I am not a gamer so did not realise that there were so many different platforms to choose from and so easy to get things wrong any help?

Game purchased Call of Duty Vanguard

:)

mrzttm

Well yes ill make sure but the game works now it wasn’t a cross gen version but still works..

mrzttm

Hello, first it's a pleasure to be able to help you today.
My name is Georges C. welcome to the community.

Hello , unfortunately after a code (key) is redeemed the license gets attached to the account that redeemed, if the purchase had been made by the Microsoft store directly could request a refund of the game.

However what version exactly you bought and what is your console, an Xbox One or some of the new generation, S or X.

It is one of the new generation ones Series S. The game now works for some reason it took its time showing up in the owned games probably because its a new game and there were outages on the microsoft network. This issue is resolved and I really appreciate your response.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mrzttm, unfortunately after a code (key) is redeemed the license gets attached to the account that redeemed, if the purchase had been made by the Microsoft store directly could request a refund of the game.

However what version exactly you bought and what is your console, an Xbox One or some of the new generation, S or X.

ngocphi

Well unfortunately for you

You do need to get the cross gen version to get both for 10 bucks more

The regular edition doesn't get both

Only the xbox one and yes that's the point of the cross gen version as next gen games are more expensive then previous gens

Smwutches

No, but if you redeemed the wrong one for the platform you're looking for it on, that would be why it's not showing up.

Wrong Platform Key redeemed