Wrong login Microsoft balance credited

Discus and support Wrong login Microsoft balance credited in XBoX Games and Apps to solve the problem; I purchased a voucher for v bucks and stupidly logged in and redeemed on wrong account. I sat online to talk to someone for over an hour who said he... Discussion in 'XBoX Games and Apps' started by lorrainescouler, Mar 30, 2020.

  1. Wrong login Microsoft balance credited


    I purchased a voucher for v bucks and stupidly logged in and redeemed on wrong account. I sat online to talk to someone for over an hour who said he would be 5 mins then was disconnected. I now have £40 credit in a useless account. How do i transfer it
    over or cancel

    :)
     
    lorrainescouler, Mar 30, 2020
    #1
  2. lorrainescouler Win User

    Wrong login Microsoft balance credited

    Hi ive tried that but had purchased v bucks which apparently cant be gifted. What can be gifted ? Any ideas
  3. XBF Leo G Win User

    Wrong login Microsoft balance credited

    Hello lorrainescouler,

    Thanks for posting on the Xbox forums. We understand that you accidentally redeemed a prepaid code for currency to the wrong Microsoft account, and you would like it transferred or removed. The

    Microsoft gift card terms and conditions
    states, "Your Microsoft account balance
    is non-transferable to another person or Microsoft account." Also, the currency cannot be removed after it is added to an account. The best option in this scenario is to

    attempt to gift the item
    from your Microsoft account to another. This will send a prepaid code for the item to the email address of the recipient. Be sure to let us know the results lorrainescouler!
  4. XBF Leo G Win User

    Wrong login Microsoft balance credited

    Hey lorrainescouler,

    Thanks for keeping us updated. Did you use a payment instrument or Microsoft currency to purchase the V-bucks? We recommend

    requesting a refund for the item
    . You will be receiving an email after the request with the decision. If the refund is denied, you must respond to the email. If the refund request is not approved at all, you may want to

    reach out to Epic support
    to find out if they can transfer V-bucks from one in-game account to another. We hope this information helps
    lorrainescouler!
  5. Smwutches Win User

    credit balance wrong

    If the Rewards site shows it's been deposited, then it will show that way for Rewards support too. You'll need to check your transactions at
    http://commerce.microsoft.com which will also show any transactions you may have made around the same time that would have already used the credits. If you don't see it there, you can contact support and speak to
    billing to see if they show it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. The Viral Cyrix Win User

    Pay my 6.99 delay just with my microsoft balance without adding any payment option

    @DiabeticDad. You are wrong. A user can not pay a past due balance using Microsoft account credit. You need to pay using one of the payment options listed
Thema:

Wrong login Microsoft balance credited

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