Wrong gold membership account

Discus and support Wrong gold membership account in XBoX on Consoles to solve the problem; I recently purchased a 12-month xbox live gold membership for my xbox 360. Unfortunately I signed in on my computer using the wrong e-mail address, not... Discussion in 'XBoX on Consoles' started by AbleSphinx0, Jun 15, 2015.

  1. AbleSphinx0
    AbleSphinx0 Guest

    Wrong gold membership account


    I recently purchased a 12-month xbox live gold membership for my xbox 360. Unfortunately I signed in on my computer using the wrong e-mail address, not the one associated with my normal xbox live account. Therefore I unknowingly created a new xbox live account
    and put my gold membership on there, meaning that I have lost all of the progress I made on my games. Is there any way to move my xbox live gold membership onto my old account?

    :)
     
    AbleSphinx0, Jun 15, 2015
    #1
  2. Urien Rheged
    Urien Rheged Guest
    1 Gold Account for the whole family

    My son has a gold membership on his 360. I don't have a gold membership. If I add my son's profile to my new Xbox One, then it will give me gold membership as well?
     
    Urien Rheged, Jun 15, 2015
    #2
  3. thesaint02
    thesaint02 Guest
    1 Gold Account for the whole family

    I don't have a 360 anymore, and don't have an Xbox One, but I would imagine that adding the account to console will automatically open up multiplayer to all users on the console.
     
    thesaint02, Jun 15, 2015
    #3
  4. Smwutches
    Smwutches Guest

    Wrong gold membership account

    You would need to contact support and have them cancel the gold and give you a token for the remaining time to add to the correct account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
     
    Smwutches, Jun 15, 2015
    #4
  5. SONIC SCREAM 07 Win User

    license transfer

    The license transfer does not affect Gold membership. Your membership as either run out or maybe you've signed into the wrong account.
  6. Smwutches Win User

    Wrong gold membership account

    You would need to contact support and have them cancel the gold and give you a token for the remaining time to add to the correct account. 1-800-4my-xbox if you're in the US/Canada or
    support.xbox.com/contact-us
  7. Mister Ohnaka Win User

    cannot sign in

    Hi Sea,

    Sorry to hear about the account troubles. Let's see what we can do.

    Ok, so you updated your email, and paid for a Gold membership, but put the Gold membership on the wrong account?

    If that is the case, that is unfortunate as Gold memberships are not transferable between accounts.

    If I am off, please clarify, and we can work from there.
  8. oOUTSIDERo62 Win User

    Gold annual membership on wrong account!

    As far as I know there is no way to transfer this. I would guess your only hope would be to contact phone support to see if there is anything at all they can do, but I truly doubt it. 800 4MY-XBOX for the US and Canada.
  9. onyxishere Win User

    Gold annual membership on wrong account!

    If the membership was added recently then you should call the number that Outsider posted. They should be able to remove it and send you a code to redeem on your son's account.
Thema:

Wrong gold membership account

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