Wrong gamertag creating rewards issue

WSUCoug93 · Jun 2, 2017

I have signed up repeatedly over the years for Microsoft Reward. It acts like it works and says something like "Thank you and we will get you signed up shortly", but never have received points for the hundreds of dollars in purchases. I believe a separate
gamer tag that I accidently created is the issue. I receive rewards emails, but no points, about that account, even though I have never played on it or used it.

I've tried online, I've tried calling the help desk over the years. Both think they have solved the issue, but I still have no points listed and I get the emails to the accidently created account. Any ideas on what to do?

:)

x3j3UKN · Jun 2, 2017

Unable to add son to xbox one

I have this exact same issue, spent hours yesterday on chat support, it has now been escalated. I can create new gamertag's on the console but dont really want to lose my sons existing gamertag.

tha_villain · Jun 2, 2017

Do you think next gen game prices will eventually drop? (Canada)

yeah I think I would have to create a new gamertag/windows ID and I believe issues with banking as well.

XBLRewards8 · Jun 6, 2017

Hello WSUCoug93,

We see that you have another account associated with the same email that has registered into the program, but this account has never registered. Have you attempted to register this gamertag (WSUCoug93) recently?

XBLRewards8

Hello WSUCoug93,

We see that you have another account associated with the same email that has registered into the program, but this account has never registered. Have you attempted to register this gamertag (WSUCoug93) recently?

XBLRewards8

Hello Jonell A Smith,

Thanks for the confirmation! We will manually opt out your other gamertag (Jonell Smith), which will close that Rewards Account and cause your current gamertag (Jonell A Smith) to be the only account associated with that email.

We will also manually Credit your account with the two MicrosoftStore.com offers that were erroneously directed toward your previous gamertag. Those Credits should appear as pending in your current account by the end of next week!

Mister Gwyther

If you are having an issue with Xbox LIVE Rewards, please refer to Forum 14 - Using Xbox LIVE Rewards (forums.xbox.com/.../29.aspx) for assistance. This forum is only
for users experiencing issues with purchasing Xbox LIVE promotions or receiving promotional items from previous promotions. We thank you for your consideration.

XBLRewards8

Hello Jonell A Smith,

We see that both accounts have the same email address, which is why purchases are likely being directed toward the older gamertag. In order to rectify this situation, we will have to manually opt out your old gamertag from the Rewards program. This will
cause your current gamertag (Jonell A Smith) to be the only gamertag with that email, and direct purchases from that email toward this gamertag. We will be able to adjust your account to reflect your purchase as well, but first I need your confirmation that
this action is acceptable.

Can you confirm that you would like your old gamertag to be opted out of the Rewards program so future MicrosoftStore activity is directed toward your current gamertag?

Jonell A Smith

Hello ,

We see that both accounts have the same email address, which is why purchases are likely being directed toward the older gamertag. In order to rectify this situation, we will have to manually opt out your old gamertag from the Rewards program. This will
cause your current gamertag () to be the only gamertag with that email, and direct purchases from that email toward this gamertag. We will be able to adjust your account to reflect your purchase as well, but first I need your confirmation that
this action is acceptable.

Can you confirm that you would like your old gamertag to be opted out of the Rewards program so future MicrosoftStore activity is directed toward your current gamertag?

Yes, please opt out of my old gamertag Jonell Smith. And continue on my current gamertag . What will happen to my points? Will they transfer?

Wrong gamertag creating rewards issue