Wrong country in Xbox Rewards

SturdyAtol41452 · Apr 28, 2018

Hi, I've just realized that I opened my Xbox Live Rewards account in the wrong country.

I live in Spain and my Microsoft and Xbox accounts are spanish. But now I have noticed that when I open my Rewards account it goes to a /en-mex/ internet address. I guess I opened my account by mistake as a mexican account.

I have read that I must close this Rewards account and open a new one in the spanish page. Is it right?

Wich is the best way not to loose my current rewards credits. I have now 4.750 credits, and waiting to receive the 250 from the april survey.

Should (can) I wait for receiving the Mex $ when I get the 5000 credits, and spend the money before changing the contry?.

Or is better to close the mex account before the credits are converted in local mexican currency? Would I keep the 4.750 current credits or would I loose them?

Thank you for your support

:)

DerVolK91 · Apr 28, 2018

wrong country for rewards Germany ??

i cannot conect to xbox rewards it says your country doesnt have it ...... my account is german and i live in germany. is there something wrong ??

XBLRewards5 · Apr 28, 2018

wrong country for rewards Germany ??

Hello DerVolK91! Thank you for reaching out. It appears that your Xbox LIVE account is set-up for a different country (not Germany. To change this, you must reach out to support on managing your Xbox LIVE account:

forums.xbox.com/.../12.aspx. We'll move your thread there! Cheers.

XBLRewards8 · Apr 30, 2018

Hello SturdyAtol41452,

We see that you are a Spanish Rewards member. Do not opt out of the program as that will close your account and you will lose all your progress. It sounds like you may have switched your browsing locale. You can switch your current browsing locale via the
Change Region button in the bottom left corner of the Rewards website.

XBLRewards8

Hello SturdyAtol41452,

We see that you are a Spanish Rewards member. Do not opt out of the program as that will close your account and you will lose all your progress. It sounds like you may have switched your browsing locale. You can switch your current browsing locale via the
Change Region button in the bottom left corner of the Rewards website.

Mister Gwyther

Hey there Volk! Sorry for the confusion here, but we cannot assist with region issues like this. If you need to change the region of your account, please
contact us via chat or phone and an agent there should be able to assist you. Let us know how that goes, thanks!

XBLRewards8

Hello Dark Kenjiro,

It looks like the information we are receiving from billing caused you to be labeled as Canadian, which is why we deposited into CAD for your account. Unfortunately, once Credits are deposited, we cannot take action on them. You may wish to reach out to
billing support (support.xbox.com/contact-us) and have them investigate your account. This information reporting you with Canadian billing is also why your deposits have been failing; when we attempted to deposit USD from your US Rewards
Account, into your Canadian billing account, the process failed. We have been working with another team on resolving deposit issues, which is why this deposit succeeded. We have no power over billable accounts, and cannot adjust your billing accounts in any
way. Apologies for any inconvenience.

XBLRewards5

Hello DerVolK91! Thank you for reaching out. It appears that your Xbox LIVE account is set-up for a different country (not Germany. To change this, you must reach out to support on managing your Xbox LIVE account:

forums.xbox.com/.../12.aspx. We'll move your thread there! Cheers.

XBLRewards8

Hello Dark Kenjiro,

We see that your deposits were not being completed due to you having a currency mismatch on your account. We'll have our platform team investigate where this deposit came from.

Wrong country in Xbox Rewards