Wrong channel order (OneGuide with Entertain from Deutsche Telekom)

Discus and support Wrong channel order (OneGuide with Entertain from Deutsche Telekom) in XBoX Games and Apps to solve the problem; Hi! I tried to delete all OneGuide settings a few times and set it up again and tried the options to show/hide HD channels but when I use voice... Discussion in 'XBoX Games and Apps' started by Bl4ckSh33p, Aug 15, 2014.

  1. Bl4ckSh33p
    Bl4ckSh33p Guest

    Wrong channel order (OneGuide with Entertain from Deutsche Telekom)


    Hi! I tried to delete all OneGuide settings a few times and set it up again and tried the options to show/hide HD channels but when I use voice commands to switch to a new channel* in many cases the wrong channel is shown. And even if I enabled to show all
    channels some numbers are different than on my TV (without Xbox OneGuide).

    *the German dashboard seems to have a display bug. It shows voice command examples like "CHANNELNAME ansehen" but you have to say "ansehen CHANNELNAME".

    I use "Entertain" from "Deutsche Telekom" with BigTV (additional channel abo).

    Does anyone know how to fix this?

    sincerely

    Alexander S.

    :)
     
    Bl4ckSh33p, Aug 15, 2014
    #1
  2. marcus1503
    marcus1503 Guest
    Neue Zahlungsmittel [New Cash]

    Ich meinte Deutsche Telekom das man dir vielleicht auch hinzufügt das andere war Schreibfehler

    [Translation]

    I meant German Telekom which one might add you also the other was typo
     
    marcus1503, Aug 15, 2014
    #2
  3. JT Kimbell [MSFT]
    JT Kimbell [MSFT] Guest
    OneGuide in Germany (Telekom Entertain) not working?

    Hi, unfortunately OneGuide channel listings are not currently available in Germany. The team is working hard to light this up for more regions.
     
    JT Kimbell [MSFT], Aug 15, 2014
    #3
  4. teko92
    teko92 Guest

    Wrong channel order (OneGuide with Entertain from Deutsche Telekom)

    Hi Alexander, not sure this helps but have you re-ordered any channels via your set-top box or local solution? The OneGuide solution does not support local re-ordering (I had this confirmed by Microsoft in other thread and they suggest that instead OneGuide
    favorite option is used for quick access). Anyway, just a wild guess as I noticed that Entertain seems to support re-ordering of your channels in the house.

    Visa versa, if the OneGuide correctly lists the right Entertain channels but in wrong order you might be able to re-order your channels locally to fit the Xbox understanding of the service (as temporary fix)? I found the instructions to be in page 71 of
    the user manual (Entertain Bedienungsanleitung).
     
    teko92, Aug 16, 2014
    #4
  5. teko92
    teko92 Guest
    Out of curiosity, did you find a fix/solution Alexander?
     
    teko92, Aug 27, 2014
    #5
  6. JT Kimbell [MSFT]
    JT Kimbell [MSFT] Guest
    Hey everyone,

    Any and all OneGuide issues can be reported by going to TV & OneGuide settings -> troubleshooting -> Report a OneGuide problem.

    These get filed directly to our data quality guys.

    Thanks!
     
    JT Kimbell [MSFT], Nov 1, 2018
    #6
  7. teko92 Win User

    Wrong channel order (OneGuide with Entertain from Deutsche Telekom)

    Out of curiosity, did you find a fix/solution Alexander?
  8. teko92 Win User

    Wrong channel order (OneGuide with Entertain from Deutsche Telekom)

    Hi Alexander, not sure this helps but have you re-ordered any channels via your set-top box or local solution? The OneGuide solution does not support local re-ordering (I had this confirmed by Microsoft in other thread and they suggest that instead OneGuide
    favorite option is used for quick access). Anyway, just a wild guess as I noticed that Entertain seems to support re-ordering of your channels in the house.

    Visa versa, if the OneGuide correctly lists the right Entertain channels but in wrong order you might be able to re-order your channels locally to fit the Xbox understanding of the service (as temporary fix)? I found the instructions to be in page 71 of
    the user manual (Entertain Bedienungsanleitung).
  9. JT Kimbell [MSFT] Win User

    Wrong channel order (OneGuide with Entertain from Deutsche Telekom)

    Hey everyone,

    Any and all OneGuide issues can be reported by going to TV & OneGuide settings -> troubleshooting -> Report a OneGuide problem.

    These get filed directly to our data quality guys.

    Thanks!
  10. JT Kimbell [MSFT] Win User

    OneGuide in Germany (Telekom Entertain) not working?

    Hi, unfortunately OneGuide channel listings are not currently available in Germany. The team is working hard to light this up for more regions.
  11. TomX360Tom Win User

    OneGuide in Germany (Telekom Entertain) not working?

    Hopefully this gets addressed soon for Germany to support standard cable & Satellite receivers. Also recording on an external hard disk connected to Xbox one. Or at least timeshift on the internal disk for 10mins. But recording like we had it in MCE would
    bet the CTQ to meet.
Thema:

Wrong channel order (OneGuide with Entertain from Deutsche Telekom)

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