Wrong Channel Numbers in OneGuide

I think the problem with reporting the "wrong number" for a channel number through "OneGuide settings -> Troubleshooting -> Report a OneGuide Problem" is that the lineup doesn't get reviewed because the number reported for the channel actually is correct
in the guide! For example, when I report that ESPN is a "wrong number" and should be on 850, well....it does show on 850 in OneGuide. So I'm assuming this doesn't trigger a full lineup review. The problem is that OneGuide ALSO shows it on 252 (here in Richmond).
252 is now defunct and doesn't exist as a channel via Comcast. So when we say "XBOX watch ESPN" it seems like it must internally grab the lowest channel number it can find for that HD channel and then try to change the cable box channel number to that.

So reporting a wrong channel number by giving an example doesn't seem to really work because the one we give is correct and already in the guide. The problem is that there is an "extra" channel number in the guide for a channel like ESPN and it's the extra
channel that is wrong--it shouldn't exist as any channel, period. There's no way to report this fallacy through the interface.

I am in the same boat with Toronto/Rrogers Cable for 3-4 months now. It seems Microsoft relys in the cable company to send them an updated channel list, even tho years ago Microsoft purchased a channel listing company, you would think they would be doing
it and not relying on the cable companies,

Why should the Cable companies support their service? They have nothing to gain, so I think Microsoft needs to change their policy and either they update the channels or get XBOX Live vets like me with 12years the ability to submit an updated channel list
and if multipul users send the same list then automatically update it, I would do it for free, I just want my *** channel list to be right.

Sadly you have done everything you can do, no we wait for Microsoft, I have been waiting many months so I'm starting to lose hope. I own 2 XBOX ONES and a big selling point was the CABLE features but they can't get the OneGuide right, so I no longer recommend
it for friend who just want it as a media box as the OneGuide is an important feature, if they fix this issue I will start recommending it.

Thanks for the reply, mrGEEK360. I noticed for my are that Zap2it has the same wrong channel numbers as OneGuide. Zap2it is owned by Tribune Media Company which, among other things, has historically disseminated guide information from content providers
to third party guide services. It appears that they have a subsidiary, Gracenote, that does this now. I came across and old forum post stating that Media Center get its guide information from the same provider as Zap2it. I reached out to Gracenote through
email tonight hoping that they could tell me if they are providing guide information for OneGuide and give me contact information for Charter since the support line doesn't seem to have a clue. I don't know if they will answer since they direct end users
to contact their cable provider. I do have a sliver of hope. Zap2it shows two antries for my area. One of them is labeled rebuild and has the correct channel numbers.

I think the problem is that going to "OneGuide settings -> Troubleshooting -> Report a OneGuide Problem" and entering the channel and a correct number isn't really triggering a review because the channel number is already correct (because two numbers are
showing in OneGuide for that channel)!

The problem is that there are multiple listings for the channel in the OneGuide. For example, here in Richmond, the OneGuide shows ESPNHD on 252 and 850. The correct channel is 850. Channel number 252 is now a defunt channel in Richmond and has no programming
on it--the channel no longer exists. So I'm assuming that when the guide data was updated on Microsoft's servers the delete channels didn't get removed--only new ones were added or existing ones were updated. As such we now have two channel numbers for the
same channel in a lot of cases.

Having two numbers means voice commands don't work--it seems that the lowest channel number is chosen when there are duplicates ("xbox watch ESPN" pulls up 252, which is non-existent, instead of 850).

We here in Richmond simply need the defunct/dead channels removed from the OneGuide.

Reporting it through the console doesn't seem to be fixing this problem.

Prophet is it just that OneGuide has the wrong channels, or that the channels won't change?