Wrong Channel Lineup in Oneguide for almost a year.

Discus and support Wrong Channel Lineup in Oneguide for almost a year. in XBoX Games and Apps to solve the problem; I reported the error 10 months ago to support, then also reported the error on the xbox one in the oneguide report feature section and it STILL has not... Discussion in 'XBoX Games and Apps' started by maciver(2), Jan 27, 2016.

  1. maciver(2)
    maciver(2) Guest

    Wrong Channel Lineup in Oneguide for almost a year.


    I reported the error 10 months ago to support, then also reported the error on the xbox one in the oneguide report feature section and it STILL has not been addressed yet. Is there any way to know basically how long it takes to get it corrected? They just
    changed channel lineup again Jan 1 2016 but it was still wrong back in Feb of 2015 lmao Here is the current lineup from the cable company.

    http://mm.mygrande.com/pdf/WelcomeKit_Temple_Res_Channel_Guide_010116.pdf
    on the oneguide it is all wrong by a lot. The zipcode is 76502 but I reside in a different zipcode.

    :)
     
    maciver(2), Jan 27, 2016
    #1
  2. 7VN
    7VN Guest
    The entire channel lineup is wrong.

    All listings on oneguide are wrong for time warner. Zip [Mod Removed]. Twc changed channel lineup
     
  3. Comcast channels wrong

    Hey guys, if you have guide data issues, go to OneGuide settings -> Troubleshooting -> Report a OneGuide problem and submit an example of the wrong channel you are seeing. It will get the whole lineup reviewed. Thanks!
     
    JT Kimbell [MSFT], Jan 27, 2016
    #3
  4. Wrong Channel Lineup in Oneguide for almost a year.

    Hey MacIver6969 - I was notified about this thread and wanted to respond to you. First off, sorry nothing has been done, that sucks and is not the experience we should be aiming for.

    Second, I have contacted the team in charge of guide data directly to let them know about this issue. Reporting through the Troubleshooting -> Report a OneGuide problem is definitely the best way to go, and we fix issue through there all te time. I will
    see why this fell through the cracks.
     
    JT Kimbell [MSFT], Feb 10, 2016
    #4
  5. maciver(2)
    maciver(2) Guest
    I thank you for looking into this, I understand things slip thru cracks sometimes... I was just wanted confirmation that it was at least in a Q somewhere lol
     
    maciver(2), Feb 12, 2016
    #5
  6. Yep, it's there, I've seen the bug number and it's actively being tracked. Appreciate your persistence here.
     
    JT Kimbell [MSFT], Feb 18, 2016
    #6
  7. Hey MacIver, I've been told this is fixed if you want to check it out again.

    Thanks!
     
    JT Kimbell [MSFT], Nov 2, 2018
    #7
  8. JT Kimbell [MSFT] Win User

    Wrong Channel Lineup in Oneguide for almost a year.

    Hey MacIver, I've been told this is fixed if you want to check it out again.

    Thanks!
  9. JT Kimbell [MSFT] Win User

    Wrong Channel Lineup in Oneguide for almost a year.

    Yep, it's there, I've seen the bug number and it's actively being tracked. Appreciate your persistence here.
  10. maciver(2) Win User

    Wrong Channel Lineup in Oneguide for almost a year.

    I thank you for looking into this, I understand things slip thru cracks sometimes... I was just wanted confirmation that it was at least in a Q somewhere lol
  11. JT Kimbell [MSFT] Win User

    Wrong Channel Lineup in Oneguide for almost a year.

    Hey MacIver6969 - I was notified about this thread and wanted to respond to you. First off, sorry nothing has been done, that sucks and is not the experience we should be aiming for.

    Second, I have contacted the team in charge of guide data directly to let them know about this issue. Reporting through the Troubleshooting -> Report a OneGuide problem is definitely the best way to go, and we fix issue through there all te time. I will
    see why this fell through the cracks.
  12. 7VN Win User

    The entire channel lineup is wrong.

    All listings on oneguide are wrong for time warner. Zip [Mod Removed]. Twc changed channel lineup
Thema:

Wrong Channel Lineup in Oneguide for almost a year.

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