wrong bill

Hi hamedfarrag,

My name is Therese, an Independent Advisor.

I apologize for the inconvenience. This community is an end-to-end user, unfortunately, we do not have access to your account. Since this request may require sensitive information, I highly recommend contacting Microsoft to process your cancellation and refund.

You can find Microsoft's local hotlines here: https://support.microsoft.com/help/28808

Or via live chat:

1. Sign in here https://office.com/myaccount

2. Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"

3. Click "Get help now"

4. Select your product and issue

You may experience a longer wait time due to the COVID-19 situation. Opening hours of support channels may depend on your location. Please try contacting them again during their operating hours.

Dear T0ZO,

Good to hear that.

Please, if you need any further assistance do no hesitate in contact us.

Best regards.

Hi there,

If you're trying to do it on the PC, go to the bottom of the browser page and check the location next to the globe. If it says United States, click it and select the correct region.

See if that fixes it, and report back.

Hello Supreme marsh,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator