Wrong amount sent for Gold promo code

Discus and support Wrong amount sent for Gold promo code in XBoX Sales and Promo to solve the problem; Hi, I recently used the on-dash promo for a 12 month Gold subscription. The promo explicitly states that signing up for a 12 month subscription will... Discussion in 'XBoX Sales and Promo' started by mazzky, Jun 26, 2015.

  1. mazzky
    mazzky Guest

    Wrong amount sent for Gold promo code


    Hi,

    I recently used the on-dash promo for a 12 month Gold subscription. The promo explicitly states that signing up for a 12 month subscription will get you a $15 dollar gift card code. When the code came, however, it was for only $5. I'd like to have the amount
    corrected.

    Thanks

    matthew

    :)
     
    mazzky, Jun 26, 2015
    #1
  2. Vixen Designz
    Vixen Designz Guest
    Accidentally deleted promo code. Wrong amount

    I bought live about a month ago, and there was a deal going on. It said I would receive 10$ through a message on Xbox if I bought 3 months. I received that message, it was only 5$. The problem is I accidentally deleted that message, is there anyway I could
    get another code? I never put the other code in before I deleted it.
     
    Vixen Designz, Jun 26, 2015
    #2
  3. Mister Quimby
    Mister Quimby Guest
    Accidentally deleted promo code. Wrong amount

    Hey there Vixen Designz!

    We've determined that you qualify for this promotion. You should be receiving an Xbox Live console message with further details shortly. Also, I have sent you a private message, you can check your private messages by clicking here.
    Thanks!
     
    Mister Quimby, Jun 26, 2015
    #3
  4. ngocphi
    ngocphi Guest

    Wrong amount sent for Gold promo code

    That maybe another promo then

    Fyi the 15 dollar promo comes in 4 weeks not a couple days
     
    ngocphi, Jun 28, 2015
    #4
  5. mazzky
    mazzky Guest
    The sign-up-for gold promo is the only one I am aware of that I have used. If this is something different then hearing from a CM would be helpful as would having it corrected. I have already talked to customer service reps in other departments who say that
    this is a known issue and that the only recourse is to contact the promo department through this forum.
     
    mazzky, Jun 28, 2015
    #5
  6. mazzky
    mazzky Guest
    Also, the terms say "up to 4 weeks", not "in 4 weeks".
     
    mazzky, Jun 28, 2015
    #6
  7. mazzky
    mazzky Guest
    Is this issue being addressed at all? Its been over a week since I posted and there has been no response. I've also seen several threads from people with the same issue and no response there either. Even a quick "we're working on it" would be nice. Thanks.
     
    mazzky, Jul 7, 2015
    #7
  8. Misses Quinzel
    Misses Quinzel Guest

    Wrong amount sent for Gold promo code

    Hey there, amdma! Sorry for the delay in response. We've got this sent up to the appropriate people. Once I have more information, I'll be sure to post back in here. Wrong amount sent for Gold promo code :) Thanks for your patience while we look into this!
     
    Misses Quinzel, Jul 8, 2015
    #8
  9. Misses Quinzel
    Misses Quinzel Guest
    Hey again, amdma! We've determined that you qualify for this promotion. You should be receiving an Xbox Live console message with further details shortly. Thanks again!
     
    Misses Quinzel, Jul 15, 2015
    #9
  10. mazzky
    mazzky Guest
    Thank you Misses Quinzel, I've redeemed the codes and can confirm I've now received the full amount. Keep on keepin' on.
     
    mazzky, Nov 3, 2018
    #10
  11. Misses Quinzel Win User

    Wrong amount sent for Gold promo code

    Hey there, amdma! Sorry for the delay in response. We've got this sent up to the appropriate people. Once I have more information, I'll be sure to post back in here. :) Thanks for your patience while we look into this!
  12. mazzky Win User

    Wrong amount sent for Gold promo code

    The sign-up-for gold promo is the only one I am aware of that I have used. If this is something different then hearing from a CM would be helpful as would having it corrected. I have already talked to customer service reps in other departments who say that
    this is a known issue and that the only recourse is to contact the promo department through this forum.
  13. mazzky Win User

    Wrong amount sent for Gold promo code

    Also, the terms say "up to 4 weeks", not "in 4 weeks".
  14. mazzky Win User

    Wrong amount sent for Gold promo code

    Thank you Misses Quinzel, I've redeemed the codes and can confirm I've now received the full amount. Keep on keepin' on.
  15. mazzky Win User

    Wrong amount sent for Gold promo code

    Is this issue being addressed at all? Its been over a week since I posted and there has been no response. I've also seen several threads from people with the same issue and no response there either. Even a quick "we're working on it" would be nice. Thanks.
Thema:

Wrong amount sent for Gold promo code

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