Wrong account but can’t change it

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I'm sorry you're experiencing this issue with your account.

Please try the steps below.

Follow the steps below to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to sign in.

1. Sign in to your account using your existing alias and password.

Sign in to your account

https://account.microsoft.com/?refd=support.xbo...

2. Go to Your info at the top of the page.

3. Select Manage how you sign in to Microsoft.

4. You may be asked to verify your account before any changes can be made. Follow the instructions provided to select your alias:

Select Add email. You can create a new Outlook.com email address or add an address you already have. Then select Add alias. After returning to the previous screen, select Verify and follow the instructions provided.

Or, select Add phone number. Enter the phone number you want to use and select Next. When you add a new phone number, we'll send a text message to that number to verify it. Enter the code in the text message and select Next.

If you have any trouble following any of the steps or if the issue persists, please let me know!

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I am simply a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards.

But EA can’t help as any info I give them is wrong and the email associated with the ea account doesn’t exist so I can’t unlink my Xbox account from them

I did fill out the form already but I honestly don’t know what question I’m getting wrong. This account was made almost 10 years ago and I can’t remember the password to get into the email attached to the account, and can’t remember the contact phone number. I struggled with addiction for a long time and a lot of my memory is not what it used to be. Those are pretty much the only questions I could be getting wrong. I know the password to get into my Microsoft account but when I tried to change it when all of this was going down I had to change my contact phone number so I could get a verification text but it said it wouldn’t be updated till next month.

How to change the xbox setting if the my microsoft account show that I’m not an adult yet? I can’t change any setting on xbox settings. Also, I really want to play minecraft dungeons with my friend, but I can’t fix this problem, because I can’t change
the setting on xbox.

My son changed the email on our Xbox account. Now I can’t sign into my email account. What can I do to resolve this problem?

Hopefully it wasnt a Microsoft email he removed from the account because per https://support.xbox.com/en-US/help/account-profile/manage-account/change-email-sign-in-for-microsoft-account it says:

"Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time."

If this is what he did then I dont think there is any way of reversing this once it's been done but someone can correct me if im wrong.