Worst update I’ve ever experienced.

After an unauthorized payment from my nephew who was playing my game ive tryed to soöve the issue woth xbox customer support. my Request was instantly denied….

after many times trying to reach somebody who can handle the case i am forced to post this because everybody should know what will await them when have problems with payment…

2 different chat supporters told me they have no permissions and after asking for somebody with permission they replied with: „try to answer to the denied request via email.. i did so -> the answer was the case is closed, for further help visit xbox support. so i ended up in an endless circle.. absolutely terrible

if there is somebody who can help i would be happy

This is a community forum made of gamers like you so unfortunately no one here can do anything.

All you can really do (at least if you are in the US) is reply to the denial email (which you said you already did). If they still deny you a refund then unfortunately that's all you can do. Ultimately you are considered responsible for everything that happens on your account.

I know its not the answer you likely wanted to hear.

No-one can help you since its a parental issue

You have to address it with your.nephew

Hi CBD! My name is Ricardo an independent advisor ready to help you with this situation!

Sorry but you mentioned that your request was instantly denied, this would mean that you didn't get the email, but a message during the request process, if that's correct please let me know exactly what the message said please

If that's not the case and you did actually get the refund request response, please let me know what the reason for the denial was in the email

Hello again, it's really weird why they have access to the account and the data.

Hello again, really your situation is unusual especially when it comes to controls in Europe, I even send my 3x control for repair and never had problems.

However in cases like this only support can give you some guidance, that's why they have access to your account and the information of what happened to your control and your compensation.