WORST SYSTEM EVER

Thats a opinion not everyone shares, I would also like to point the op never did share whether or not he did troubleshooting of his own, the fact he was shown what was wrong to a point and then flip out says alot.

My opinion from reading posts take it or ignore it!

 

Hey there, Rufio! The reason why I state you are wireless is because of the detailed network statistics

you sent me has "Wireless strength" listed there. When you are wired, that option does not appear on that screen.

I understand your frustrations with this, however the device you are connected wirelessly to has a known issue with wireless, and the troubleshooting steps should be followed to make it better. Additionally, your upload speed is not the optimum speed for
online gaming.

If you would like to work together to figure this out, please try a wired connection and post up what your detailed network statistics are after that. If you would like to continue to be wired, you will need to adjust the Preamble mode as I had stated previously.

 

Just to reiterate a bit - don't confuse the fact that you have a network cable plugged in to mean that you must be operating on the hard-wired network. It is entirely possible for it to connect via the wireless by default, ignoring other options unless you
specifically tell it to "set up a wired network." Which, as Mrs. Q said, your console clearly is on the wireless, or the Detailed Statistics wouldn't show wireless.

 

progamer4life i am not even going to start with you, if i had not tried troubleshooting on my own half of what i posted throughout the entire length of this thread would not make any sense. Even Mrs Q knows what i have and haven't done, so your point is
mute.

I did just log back in because i came to the conclusion that Mrs Q might be on to something that may help with one of the trillion of issues this system has, and may be related to the settings rather than the system itself for once.

I stopped troubleshooting this and checking the thread because as far as you guys are concerned this is my email and when i try to call in to support for microsoft to change it both the people i have talked to basically convinced me the hassle of changing
it is too great and is very in depth. So what i am getting at is it takes me a while to remember all my passwords to be able to talk to you guys because it is too much of a hassle according to xbox workers.

Anyway, i would like to know exactly how i would change my xbox to wired rather than wireless. I posted this earlier but i do not quite understand. Could you post again.

Another reason i stopped replying in here is because you guys are looking at 1 issue at a time, because that is all you or I can do. But there are many issues and they happen randomly. I logged back in because the last 5 times straight i logged onto my xbox
i only wasted time because of something new that went wrong. So fixing one issue does nothing except fix that specific issue once. But there is no end to the issues, games glitching back to the homescreen, the xbox spazzing out, the menu screen being completely
gone, the controller losing connection to the xbox, the controller only being able to turn the system off and select certain things but can not scroll through the menu, i mean the list goes on and on. Literally the last 5 times in a row i have turned it on
i wasted my night getting nowhere because the system is garbage. I do not like working with people that will blame anything other than the system. I feel like i am testing a Beta system and i should be getting paid to put up with this.

Mrs Q, can you please say specifically how i check and make sure my xbox is set to wired connection and change it if need be?

 

This is what you said : "I really do appreciate you providing that for me, Rufio! Believe me, I do understand that there are others running into this issue. There are several devices that can cause issues with certain settings, and it does appear you have
one of them.

The Netgear WNDR3400 has a known issue where Preamble Mode should be set to short. This should resolve any issues if you are connected wirelessly. You can change this setting by logging into the router and (if you are on Netgear Genie) selecting Advanced
at the top, then Advanced Setup on the left. In the Wireless Settings there will be an option for Preamble Mode. Go ahead and ensure that is set to short for me. Connect up and see how your games are after that.

If you are not wireless, please give what Jaymo suggested a try. Port forwarding is really terrific to help out connection issues as well. They won't work if you have multiple consoles, though! It will just cause more issues with the other consoles than
you already may have.

Please do let me know if you have multiple consoles, as well. While your router does support them, we want to make sure your settings are accurate to give you the best possible connection that you can get out of it. :3

Let us know how that all works! Hopefully we got this one nailed down, but if we don't, I want to make sure we look into it further for you. "

I looked at what Jaymo said:

"Out of curiosity, do you have your ports forwarded correctly for your Netgear? This will result in an Open NAT, instead of a Strict NAT, which causes many problems. The Surfboard Modem I believe is supposed to be quite reliable (I've heard many who use
it with Xbox) though I don't know much about that particular router. I do know, though, that if you don't have your ports forwarded or, as Misses Quinzel stated, if you have multiple consoles, that there can be MAJOR issues with a number of online services.
The different ports that need to be opened control everything from dashboard behavior to party and multiplayer connectivity issues and drops.

Also, if I'm not mistaken, then N 600 is a wireless router, correct? Oftentimes, devices that use the same band and frequency can interrupt the signal of other devices and cause connections to be dropped.

Let us know!"

I do not know how to make sure my xbox is set to wired based off of any of this. Can you barney style it for me?

 

As you staed, you dont know who to blame MS are you, if you have ask that then maybe its you. Ive been on here for a min and ive never seen someone say that as they tried to sign in it signed in a random person thats never been on the console before, maybe
i misunderstood but if not thats hard to believe. Ive had a few probs but its not as bad as you put it. Like the apps taking a while to launch, which ive leared it needs a hard reset and that reason is why i dont leave it on Instant on mode. Try that, keep
it on energy save mode, cause with that it boots up fresh and memory freed up each time.

 

i don't have to ask or pretend anything based off the # of issues i have had. I came back because I figured that one of the many issues may be due to the network/the xbox for some reason being made to use wireless internet even though there is a cable plugged
into it. Maybe that is good, in my opinion it is stupid, if someone wants to use wireless why would they ever plug in the cable, if the cable is plugged in why would they go with the randomness and insecurities of wireless.

Twitchingbug you made a couple of good points that i felt were nice of you to leave but i will try to be polite and not correct your gramar if you do not act like i am an idiot. My buddy ONE time logged into my xbox and ever since then he has not been at
my house and at least 4 times it has logged him in when i am the only one in the room (already logged in as myself) and i dont care if you haven't heard about this before or not, that is the way it is. I did not make up any of these issues, they are real.

I can run in circles with you guys all day long but i have spent enough time being a test dummy for this console and not being paid for it, i have better things to do with my time. I am off of work and unpaid every single time i log into this system, not
at work or on a volunteer program helping you guys fix all the bugs that should have been taken care of before they ever hit the shelves.

Now to play nice again and get back to where you were trying to be helpful: I do hard resets regularly and according to the instructions i found online. I also keep the kinnect off while the console is off... is this what you mean by "energy save mode"?
It can not turn on by my voice or anything.

Also i am still waiting on a response from Mrs Q. or anyone that knows on how I tell my xbox to use the wired connection rather than the wireless and how she wanted me to set my preamble mode.

Again if you think this is my only issue "if you have to ask then maybe it is you", this is just a single issue of many. If you care to know the rest read my previous posts, you cant blame any of the previous on user error no matter how hard you try. Its
a garbage system that does get better with updates but something new just takes its place. Also the xbox worked well for me last time i was on without any errors for the first time in 6 separate days of playing, this is good news. Maybe i can go on a good
streak. However all 3 other people i talked to said that this console turned them off of xbox and the next generation that comes out they would switch to playstation.... in the last 3 weeks two of them said that it turned them off so much that they doubt they
will buy ANY system anymore after the nonsense from this one... but if you can't take my word for it i'll give you their gamertags if you ask, they wouldnt care. I would give them to you now but i need to verify the #'s that follow their names on the gamertags.

I am not making this *** up, most of the time i am playing i am playing with one or all 3 of these guys and it doesn't just happen to my system... please keep trying to blame it on the operator, you are doing very well. I would LOVE to actually talk to someone
on the phone especially on a conference call with all 4 of us and just listen to the nonsense and diversions that the operators at Microsoft tries to say. Blame it on anything but yourselves, act like we didn't all 3 spend $1,000 each after everything for
our systems. You will not get a single good rating from anyone i know that owns one..... PLEASE OH PLEASE TRY TO SAY IT IS MY FAULT FOR ALL OF THESE ERRORS.

 

Well, hello, Rufio! I am so sorry for the delay in seeing this response! You had responded over my weekend, and I apologize for the lateness in getting back to you.

Generally, if you have an ethernet cord connected from your router to your console, it should solely be wired. You may have to disconnect from the wireless; go into the
Network Settings and select
Disconnect wireless to do this. If you don't see this there, then it sounds like the Xbox might be a bit confused, and at this point, I would suggest you

reset to factory defaults on your console. While not the most ideal situation, if your console is giving detailed statistics with a wireless strength, there is definitely something else going on and we need to start your console from scratch to make sure
it's not a firmware issue. If we can't get it to recognize that ethernet cable for you, it sounds like we may need to set you up for a repair to get that sorted.

If you are able to disconnect completely, then go ahead and run the Test multiplayer connection on your console. Once that is done (regardless of the results), hit both bumpers and both triggers at the same time (so we're clear, all 4 at
the same time). This will pull up another form of Detailed network statistics that gives us a couple more bits of information. We can look at your system from there.

Preamble mode only matters if you are wireless. I'd like to focus on your console being wired if we can, however. If we need to focus on being wireless, you can

follow the steps here to fix that preamble. Basically, sign in to your router using the log in information that we have listed (most people do not change this; if you have, please use your log in information), click on Advanced Settings and then Advanced
wireless. Preamble should be listed there for you. Let me know if you do see it there. It may come down to needing to factory reset your router. For that, I suggest referring to your router's manual.

For energy-saving mode, it does sound like you have yours set to it. To be sure, you can check out our
power modes article to double check your settings.

Your friend logging in, sounds like he set it up to be automagical. Your Kinect is likely confusing you with your friend. It happens with my and my sister all the time on my Xbox One; most recently, my best friend came to visit from another state and we
had to remove her profile to keep it from signing her in all the time if I or my sister was in the room (even if we were already signed in). For that situation, I highly suggest you
remove your friend's profile so that it will stop signing him in.

Phew! That was a lot of information I wasn't expecting to type out. Sorry for being wordy! I hope I got all the points you have mentioned in the last few days. Please let me know if I missed anything. Give everything out that you can a try and then let me
know how it goes! I'll keep an eye out for your response.