Worst service ever

Discus and support Worst service ever in XBoX Games and Apps to solve the problem; I have bought a Xbox from a retailer and it got faulty within the warranty period. I took the item to the retailer for warranty. They said they need to... Discussion in 'XBoX Games and Apps' started by Dilaza, Feb 14, 2017.

  1. Dilaza
    Dilaza Guest

    Worst service ever


    I have bought a Xbox from a retailer and it got faulty within the warranty period. I took the item to the retailer for warranty. They said they need to send it to Xbox service provider after one month they have send me a wrong product (surface pro) with
    replacement accessory. I call the service provider in Australia and they apologize and they said they will send a replacement unit. After 5 days I received an item only the base unit without any accessories.

    I call them again I'm not satisfied with their service so I ask for a refund but they said they can't.

    Please advise what I can do in this situation.

    :)
     
    Dilaza, Feb 14, 2017
    #1
  2. oOUTSIDERo62
    oOUTSIDERo62 Guest
    worst service ever!!!

    I am just a gamer like you, so I can only speak of what I have seen myself. My bank blocked my card after I had made several purchases in a short time. I knew I had more then enough money to cover not only what I had purchased, but was trying to purchase
    when the card stopped working. I had to go to my bank to find out that they blocked purchases for my own safety. I can not say this is the situation here, but it is a possibility. If you think about it, if I find somebodies card on the ground and decide to
    try to use it, I am going to make as many purchases as I can before the owner figures out what is happening and alerts his bank to loosing the card.
     
    oOUTSIDERo62, Feb 14, 2017
    #2
  3. Mister Cazador
    Mister Cazador Guest
    worst service EVER

    Hi there dreadedwayne419, sorry to hear about the frustration.

    If you're experiencing
    random disconnections from Xbox Live    on your Xbox One console, we recommend trying those steps.

    Also, can you please send us your Detailed Network Stats (Settings>Network>Network Settings>Detailed Network Statistics) as seen on your Xbox One console?
     
    Mister Cazador, Feb 14, 2017
    #3
  4. Mister Beep
    Mister Beep Guest

    Worst service ever

    Hey there,

    Very sorry to hear about the issue. Just to clarify, you sent your Xbox One console in for repair with accessories and those accessories did not return with the Xbox One console? For matters such as this, the primary team you will need to contact will be
    our phone support team through our
    Contact Us     page to inquire about missing accessories.

    Feel free to keep us posted!
     
    Mister Beep, Feb 15, 2017
    #4
  5. Mister Cazador Win User

    worst service EVER

    Hi there dreadedwayne419, sorry to hear about the frustration.

    If you're experiencing
    random disconnections from Xbox Live    on your Xbox One console, we recommend trying those steps.

    Also, can you please send us your Detailed Network Stats (Settings>Network>Network Settings>Detailed Network Statistics) as seen on your Xbox One console?
  6. Da Wife Said No Win User

    worst service ever!!!

    I had the same thing happen a few months ago. I had to phone billing support and get them to re allow the card. But I also had to phone my bank for them to allow purchases from Xbox as they had put a fraud block on also. The bank block had to be removed
    first. It took a few days for it all to work out. I hope you can get this resolved now.
  7. Photonimus Win User

    worst service ever!!!

    The billing department reached by phone would be the only people with any power to fix it.
  8. PhxSuns1Fan Win User

    worst service ever!!!

    Its not my card, the Xbox support says its on there side
  9. oOUTSIDERo62 Win User

    worst service ever!!!

    After looking through some other posts I found this: It turns out the issue relates to a risk block where by if you buy numerous items in a short time scale or have suddenly bought something after a long break then the system automatically lock your account
    to prevent fraud. While I understand it is a pain in the butt, it is done for your safety.
Thema:

Worst service ever

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