Worst Customer Services Ever - Will not refund my money!

Hi Everyone,

I recently let my auto renew tick over (I know, I should have checked), and the payment was taken from my paypal.

Despite speaking to customer support on 5 seperare occasions, the “refund” had still not been refunded to my paypal, and customer support rate so terrible, they cannot seem to understand the predicament I am in.

They have said that I haven’t paid, they have said the refund has been processed, and I even had one support agent tell me he just just processed the payment, to then be told, sorry, that was meant for someone else. I’m at the end of my rope - yet, I still
have a cancelled Xbox live and EA subscription, and no refund after 2 weeks.

I’m reaching out to see if there’s any escalation paths I can take? I’ve spoken to a so called supervisor who couldn’t help at all, and I need some resolution to this as I’m currently £60 out of pocket.

My most recent Service Ticket 1407706639 had me sat chatting for over 2 hours...yet nothing at all has come of it, despite numerous promises they would update me.

So kindly, does anyone have any tips?

Thanks

Sean

:)

 

How

Do I turn off this automatic renewal for this Xbox live [Mod Removed]. Worst Customer service ever. At least PlayStation will refund me when a mistake happens.

 

Worst customer service EVER!

I agree. Why should you ban someone for a blue avatar?

There need to be rules in what kind of modding you do/did.

For example, this modding is not very dangerous and you do not harm any other profiles/ Xbox live Players, but another thing is modding in games, level hacking etc. I suggest they need to ease the rules in the extent that people modding.



Ban someone for a blue Avatar? Come on...

 

Service ticket numbers cannot be used here, as nobody on the forum has access to the customer records for reference. There are no "escalation paths" to be found here.

It is best to keep contacting Xbox Support via phone or chat:
https://support.xbox.com/contact-us

Next time, if you don't want to auto-renew, go and cancel the subscription. It won't immediately halt your service, but rather allow the subscription to run its course (for however long
you've prepaid for) until it expires.

 

You can check the status of your refund in your purchase history by signing in at commerce.microsoft.com it will show your order history there and if anything was refunded it would show a status of refunded.

If it was processed through a xbox support representative then normally it takes 72 hours to process through Xboxes system then it would be up to your bank/paypal to put it back into your account.

From experience if it was done through paypal it could take them up to 30 days to put it back into your account.

If you see that it was refunded on the Microsoft website then you would have to talk to paypal to see about the refund at this point it would have been processed through Microsoft and it would be out of their hands.

 

I am sorry you have experienced such issues with our support team.

I am a proud member of our XBOX Support Team, and I would love to try and resolve the issues of all our customers. I do apologize that you feel as though we aren't meeting your needs and concerns with a helping hand and a smile.

If you would like you can list your concerns here and I would love to touch base with our Superiors to get any concerns addressed.

~Day