Worst customer service

KK THE EMPEROR · Oct 9, 2017

It’s worst customer service, they provide wrong information and a manager says “ Can’t do anything”. I am waiting to recive my xbox one console from repair center and Ito been 30 days. After many calls and e-mails a manager says “ can’t do anything, need
to wait, there are customer waiting for 4months”. And its not the first time I am sending to repair its 4th time the issue is same. In next two months my warranty expires.

:)

koolkaz55 · Oct 9, 2017

Worst Customer Service...

I'm on the phone with them right now, they sent me a messed up Xbox with a disk failure. The rep cannot understand my email or gamertag, heck she can't even tell that the new serial number of the Xbox is already there.

eG x Thee Elf · Oct 9, 2017

Worst Customer Service...

IN35630,

Sorry to hear you had a bad experience with customer support but not sure if you were looking for assistance or just venting about your experience. If you would like to leave feedback about your experience it would be better suited for the Xbox
LIVE Wishlist/Feedback forums. If you would like the folks on the forums to assist, please let us know the details of your issue and what you have done thus far to try and troubleshoot the issue and we will do what we can to assist. Thank you,

Daft Badger

The enforcement team do not use the forums nor can they be contacted by phone.

The only way to contact them is via a case review on the enforcement site
https://enforcement.xbox.com/home/howto#sub-topic0-6

Misses Quinzel

Hey, everyone!

I wanted to make sure that everyone knew of the Forum Guidelines linked at the bottom of my post and in the banner at the top labeled "Rules". We strive to have a comfortable space here for everyone. If you see something you feel shouldn't be on our forums,
please report the thread using the Report button to make us aware of it. Please do not "jump" on other posters, even if you feel their complaints are not valid.

Daft is correct here. It states in the
Terms of Use, that everyone has to agree to, that we cannot guarantee the service. The following was taken from the Service Availability section.

b. We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to
retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content that you store on the Services or store using Third-Party Apps and Services.

Additionally, your first step when you cannot access games you have purchased on your account, or cannot sign in to the service, should be our
Service Status page. If there's an issue reported, it will be there. If that confirms an issue for you, set your console into

Offline Mode, like Daft has suggested, to keep playing your games while the service is being recovered.

This thread will be locked due to it relating to a couple outages we have had this week. Screwchris2wall, if you continue having issues with your games not related to a service issue, please post up a new thread so that our community can work on helping
you out.

I appreciate everyone's understanding.

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

ColeyUK007

Totally agree mate, Microsoft customer service totally sucks. I will be moving over to the PS4 asap as the console is more powerful and cheaper, plus there customer service is a lot better. Probably why PS4 out sold Xbox 1 in the UK by over 116,000. Enough
said

Daft Badger

It's not fraud.Every online service has it's problems once in a while,including xbox live.

It tells you in the ToU/CoC that if the system has issues you will not be compensated & you certainly wont get a refund for your games.

PSN is down a lot more than xbox live actually.

A quick look here
https://support.xbox.com/en-GB/xbox-live-status would tell you there's a service alert up or you could of looked in the network settings on your console.

As long as your console is your home xbox then just put it in offline mode & play your games while not connected to live.

koolkaz55

I'm on the phone with them right now, they sent me a messed up Xbox with a disk failure. The rep cannot understand my email or gamertag, heck she can't even tell that the new serial number of the Xbox is already there.

Worst customer service