Worst customer service

Discus and support Worst customer service in XBoX on Consoles to solve the problem; It’s worst customer service, they provide wrong information and a manager says “ Can’t do anything”. I am waiting to recive my xbox one console from... Discussion in 'XBoX on Consoles' started by KK THE EMPEROR, Oct 9, 2017.

  1. Worst customer service


    It’s worst customer service, they provide wrong information and a manager says “ Can’t do anything”. I am waiting to recive my xbox one console from repair center and Ito been 30 days. After many calls and e-mails a manager says “ can’t do anything, need
    to wait, there are customer waiting for 4months”. And its not the first time I am sending to repair its 4th time the issue is same. In next two months my warranty expires.

    :)
     
    KK THE EMPEROR, Oct 9, 2017
    #1
  2. koolkaz55
    koolkaz55 Guest
    Worst Customer Service...

    I'm on the phone with them right now, they sent me a messed up Xbox with a disk failure. The rep cannot understand my email or gamertag, heck she can't even tell that the new serial number of the Xbox is already there.
     
    koolkaz55, Oct 9, 2017
    #2
  3. Worst Customer Service...

    IN35630,

    Sorry to hear you had a bad experience with customer support but not sure if you were looking for assistance or just venting about your experience. If you would like to leave feedback about your experience it would be better suited for the Xbox
    LIVE Wishlist/Feedback
    forums. If you would like the folks on the forums to assist, please let us know the details of your issue and what you have done thus far to try and troubleshoot the issue and we will do what we can to assist. Thank you,
     
    eG x Thee Elf, Oct 9, 2017
    #3
  4. Daft Badger Win User

    Worst customer service!

  5. Misses Quinzel Win User

    Worst customer service

    Hey, everyone!

    I wanted to make sure that everyone knew of the Forum Guidelines linked at the bottom of my post and in the banner at the top labeled "Rules". We strive to have a comfortable space here for everyone. If you see something you feel shouldn't be on our forums,
    please report the thread using the Report button to make us aware of it. Please do not "jump" on other posters, even if you feel their complaints are not valid.

    Daft is correct here. It states in the
    Terms of Use
    , that everyone has to agree to, that we cannot guarantee the service. The following was taken from the Service Availability section.

    b. We strive to keep the Services up and running; however, all online services suffer occasional disruptions and outages, and Microsoft is not liable for any disruption or loss you may suffer as a result. In the event of an outage, you may not be able to
    retrieve Your Content or Data that you’ve stored. We recommend that you regularly backup Your Content that you store on the Services or store using Third-Party Apps and Services.
    Additionally, your first step when you cannot access games you have purchased on your account, or cannot sign in to the service, should be our
    Service Status page. If there's an issue reported, it will be there. If that confirms an issue for you, set your console into

    Offline Mode
    , like Daft has suggested, to keep playing your games while the service is being recovered.

    This thread will be locked due to it relating to a couple outages we have had this week. Screwchris2wall, if you continue having issues with your games not related to a service issue, please post up a new thread so that our community can work on helping
    you out.

    I appreciate everyone's understanding. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
  6. ColeyUK007 Win User

    Worst Customer Service...

    Totally agree mate, Microsoft customer service totally sucks. I will be moving over to the PS4 asap as the console is more powerful and cheaper, plus there customer service is a lot better. Probably why PS4 out sold Xbox 1 in the UK by over 116,000. Enough
    said
  7. Daft Badger Win User

    Worst customer service

    It's not fraud.Every online service has it's problems once in a while,including xbox live.

    It tells you in the ToU/CoC that if the system has issues you will not be compensated & you certainly wont get a refund for your games.

    PSN is down a lot more than xbox live actually.

    A quick look here
    https://support.xbox.com/en-GB/xbox-live-status
    would tell you there's a service alert up or you could of looked in the network settings on your console.

    As long as your console is your home xbox then just put it in offline mode & play your games while not connected to live.
  8. koolkaz55 Win User

    Worst Customer Service...

    I'm on the phone with them right now, they sent me a messed up Xbox with a disk failure. The rep cannot understand my email or gamertag, heck she can't even tell that the new serial number of the Xbox is already there.
Thema:

Worst customer service

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