Worst customer service

Since yesterday I can not log into my account. I have tried talking to your support staff. I either get hung up on and always being told to **** off by your staff. I have waited on hold for a total of 4 hours in last 2 days because your system is crap and
has been down. I pay for gold and I pay for 365 days of service I am not receiving this at all. It is fraud, plain and simple. I pay for access to my games and you block those attempts. Any attempt at talking to your idiotic staff has resulted in them always
hanging up on me. I have no less 68 games which I have paid for and now have no means of accessing them. You would think that a customer that has an issue could get some type of help instead they hang up on you when you ask a simple question. I spent thousands
on these games and have no means in using any of them. I want a refund for my games and my xbox live account for what I have left. I will be switching over to PlayStation as I never seem to have any problems with that system. Your service sucks, and any attempt
at finding out how to fix it results in a dial tone because your staff are idiots and can not answer why It says my account can not be found. I am sure you will say well that is why they are hanging up on you. No I have been nothing but nice, just asking when
will I get to play the games I pay for, and why is it saying my account does not exist. Completely worthless customer support, and fraud. They need to pass laws regulating this stuff.

:)

 

Worst Customer Service...

I'm on the phone with them right now, they sent me a messed up Xbox with a disk failure. The rep cannot understand my email or gamertag, heck she can't even tell that the new serial number of the Xbox is already there.

 

Worst Customer Service...

IN35630,

Sorry to hear you had a bad experience with customer support but not sure if you were looking for assistance or just venting about your experience. If you would like to leave feedback about your experience it would be better suited for the Xbox
LIVE Wishlist/Feedback forums. If you would like the folks on the forums to assist, please let us know the details of your issue and what you have done thus far to try and troubleshoot the issue and we will do what we can to assist. Thank you,

 

It's not fraud.Every online service has it's problems once in a while,including xbox live.

It tells you in the ToU/CoC that if the system has issues you will not be compensated & you certainly wont get a refund for your games.

PSN is down a lot more than xbox live actually.

A quick look here
https://support.xbox.com/en-GB/xbox-live-status would tell you there's a service alert up or you could of looked in the network settings on your console.

As long as your console is your home xbox then just put it in offline mode & play your games while not connected to live.

 

The issue with you is not remembering a email and password which link your account to everything you cannot blame microsoft for those reasons I own both ps4 and xbox one and psn is down more often and have many more lag issues then xbox. Plus the way you
are typing here shows that they prolly had no option but to hang up for not complying to what the options are for account recovery.

 

they may not be able to say it that way but im not a microsoft staff.

 

Hey, everyone!

I wanted to make sure that everyone knew of the Forum Guidelines linked at the bottom of my post and in the banner at the top labeled "Rules". We strive to have a comfortable space here for everyone. If you see something you feel shouldn't be on our forums,
please report the thread using the Report button to make us aware of it. Please do not "jump" on other posters, even if you feel their complaints are not valid.

Daft is correct here. It states in the
Terms of Use, that everyone has to agree to, that we cannot guarantee the service. The following was taken from the Service Availability section.

Additionally, your first step when you cannot access games you have purchased on your account, or cannot sign in to the service, should be our
Service Status page. If there's an issue reported, it will be there. If that confirms an issue for you, set your console into

Offline Mode, like Daft has suggested, to keep playing your games while the service is being recovered.

This thread will be locked due to it relating to a couple outages we have had this week. Screwchris2wall, if you continue having issues with your games not related to a service issue, please post up a new thread so that our community can work on helping
you out.

I appreciate everyone's understanding.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.