Worst customer service I've ever experienced

Last December I signed up for one month of Xbox Live Gold. In early January I lost my wallet and had to cancel my credit card. I didn't remember to cancel my auto renew until a month after that so they charged my cancelled credit card twice. I want to get
back on Live but it says pending charges will still come out once I add a new card. The first time I called Support they said the issue was resolved, but the pending charges are still there so I had to call a second time, but this time they fought with me,
saying there was nothing they could do because of what the policy says. I told them I simply won't join if I have to pay for something I didn't use but they didn't care and even accused me of lying saying there was activity regarding online purchases for Skyrim
(that was literally a year old). So, they're not getting those pending charges paid because I'm not adding a new card, they're losing money because I'm not going to rejoin and they're losing a customer to Sony. All because they are so strict on their policy
they would rather try to squeeze me for for $24 for something that I never got to use, instead of letting me rejoin and potentially making hundreds or thousands more off me in the future.

:)

 

January Xbox Live Quest Reward Never Received.

I'm usually patient but this is getting ridiculous. What must I do to get a response? Nearly 5 days since I posted and I continue seeing other people get help for posts made today while I get zero service for a post made almost a week ago. This is the worst
customer service I've ever experienced.

 

Xbox stole my money!

i can't get my rewards to go threw and i was charged based on them being my account and now i cant get my money back in my bank account i talked to numerous who couldn't seem to help me because the transaction "never" took place this is the worst customer
service I've ever experienced

 

Hi there, sorry, but all billing issues need to go through phone support, no one here can help with that:
support.xbox.com/contact-us

Maybe explain that you wont use the service unless that's cleared, I know some businesses would rather cancel a debt to continue to get your money than not get it at all.

 

Hey there, Mazroon! I'm very sorry to see about any issues with payments and getting it taken care of! After a couple months, our system will write off whatever you owe us. At that time, you will not be able to use the card that the charges were on (since
it was lost, this doesn't matter much to you). Once this happens, you should be able to add a new card and make new purchases without the past charges coming back.

Hopefully this helps clear up any confusion around the situation. If you have any further questions, do not hesitate to post back in here or contact us following the link that DigitalAssassin posted. We'd like to ensure that everything is all good for you.

 

That's quite interesting Misses Quinzel, I'll try and remember that information for next time.