Worst customer service experience.

ya they can do basic stuff but if you have any real issue you are kinda SOL. always google your problem first.

PS. Xbox live is the WORST service of the 3. Don't kid yourself .

I have all three consoles. I've played all three online and used the bulk of the services that each offer. I've been a gamer since 1977 so I've been through every console generation. I've seen the industry grow by leaps and bounds with every "next gen". I was
an original GAP member with the Playstation and a frequent contributor on the old NSider Nintendo boards. Xbox Live was the first service to get it right and it kept getting better with each iteration. Nothing is perfect but after using the services of all
three I am more than happy with Xbox Live and will continue being a member.

Not much people here can do but you should call them back and keep asking to speak to a supervisor. They will try to avoid doing that so they will most likely help you put then but if not keep asking to speak to their supervisor and eventually they have
you you through.

Thats the best advice I've got for you, hope it works you for you.

Like any company or corporation there is always a chain of command so to say, If you feel that your needs are not being met at that lvl you can always go to the next lvl above that one. Sometimes you might run into a situation were you are not being transfered
to the supervisor or the individual you are speaking with or are being told that that is not possible, Do not frett just keep well documented copies of your conversations, be sure to include names, dates, and as much detail as to what was said. Sometimes you
may have to skip a few steps and go over some heads to get somewhere with your issue. But I believe that Microsoft takes pride in there service, and care about the experiences of all their customers. So if it takes going strait to the top so be it you may
not see imediate results but your issue will be taken care of in time and i would almost bet that you would be compensated for your troubles and your time spent trying to resolve your issue.

Microsoft Corporate Office & Headquarters

One Microsoft Way Redmond WA 98052

Microsoft corporate phone number:

(425) 882-8080

This may help in your efforts to resolve your issue try contacting the number i linked above and keep track of who you speak with and the dates and times, I am sure someone at the corporate level can assist you or at least get you to someone who can

I wish you best of luck with this issue and I hope you may resolve it in a timely manor.

I feel for the OP. I went through a few similar experiences with Xbox's Customer Support. I also attempted to swear off Xbox forever, but I am a weak man. I am even replacing my older model with a Slim, that's how weak my will was to stay away from the siren
like call of Xbox. (My wife laughs at me for this, throwing my quotes of rage and anger back in my face. "Oh, I'm done with Xbox he says. I'll take a blowtorch to it and be done with he says." Then she snickers as I sit a broken man, booting up my Xbox for
cold comfort.)

I can understand wanting to take back some control as a consumer and wish the OP the best.

Now, I must return to the Xbox and the hypnotic lands of Pandora.