Worst Customer Service Ever

TheSupertramp-5C2FB71E-5E05-43A3-9DA4-FA3101C7E341 · Sep 9, 2015

Had a Day One Xbox One not turn on last night. Power cycled the brick, tried every guide. Spoke with two different Microsoft people - they said console was defective and out of warranty. Wanted $125 to send me a refurb unit with a 90 day warranty.

Went to local GameStop today and they verified it was the power block that was defective (imagine how pleased I would have been to have spent $125 on nothing) and I ended up getting $225 in trade in credit.

Here's the catch 22 - I've had an Xbox since day one - every single one. My first Xbox never gave me any issues. Then I had 4 different 360's (Normal, Elite, Gears Slim, Slim) each of them gave up the ghost. Now my Xbox One (power brick) gives up the ghost.
Microsoft did zero to try and keep a customer. After paying for Xbox Live since it's inception they gave me incorrect advice (twice), and refused make amends even though they could see my Xbox history.

It's a shame that this is how they treat fervently loyal customers.

:)

Vision Verrify · Sep 9, 2015

Worst customer service EVER!

I agree. Why should you ban someone for a blue avatar?

There need to be rules in what kind of modding you do/did.

For example, this modding is not very dangerous and you do not harm any other profiles/ Xbox live Players, but another thing is modding in games, level hacking etc. I suggest they need to ease the rules in the extent that people modding.

Ban someone for a blue Avatar? Come on...

Nathan De Graw · Sep 9, 2015

Worst customer service ever....

My complaint is about the service, and the fact that i still cant get live. How does that not make sense? Getting hung up on is a valid complaint, someone interjecting their opinion of what i should do on fathers day isn't right in any customer service environment.
I fail to see how my complaint is weird just because its not about my xbox? Terrible customer service is a completely valid reason to complain.

Hordie · Sep 9, 2015

Hi TheSupertramp,

Sorry you've had some bad luck with your consoles. Did you get your issues resolved ultimately? I just as because this is a support forum, and posts here should be for support issues. If it was a power block, or is a power block you can request one for MUCH
cheaper than the 125.00 out of warranty replacement price. Also if you're concerned about the warranty period I would purchase the Complete Care should you ever run into issues again. That way for 3 years you're all covered.

With the incorrect advice I would suggest relaying this story to one of the supervisors at customer service. You can
contact them here.

Complete Care

Hordie

Hi TheSupertramp,

Sorry you've had some bad luck with your consoles. Did you get your issues resolved ultimately? I just as because this is a support forum, and posts here should be for support issues. If it was a power block, or is a power block you can request one for MUCH
cheaper than the 125.00 out of warranty replacement price. Also if you're concerned about the warranty period I would purchase the Complete Care should you ever run into issues again. That way for 3 years you're all covered.

With the incorrect advice I would suggest relaying this story to one of the supervisors at customer service. You can
contact them here.

Complete Care

ngocphi

Also concerning your post

Check your spam folder as sometimes they do email you or private msg on forums

If Its got denied you need to reword Its

The suspension forums isnt not forums debate only for inquiry

You can say why was my account (name ) suspended

Thats Its

If the xbl pet team had a phone you could call everyone would be calling them and they wouldnt be able to answer you anywyways becuase the line would be too busy with everyone harrassing them and calling them multiple times to get a suspension reversed

Online forums is the most frequently used method for enforcement questions on most servers for thats reasons

Vision Verrify

I agree. Why should you ban someone for a blue avatar?

There need to be rules in what kind of modding you do/did.

For example, this modding is not very dangerous and you do not harm any other profiles/ Xbox live Players, but another thing is modding in games, level hacking etc. I suggest they need to ease the rules in the extent that people modding.

Ban someone for a blue Avatar? Come on...

davemcfly85

cause your avatar skin is blue, that is why you were banned changing avatar skin colors to anything outside of default selections is grounds for perm ban from live. and when you are perm banned you forfeit any remaining MS points, Live gold and any and
all DLC, as long as you do not delete them you should still be able to play any games or add on content, but you will never be able to download it again on the banned account. I am sure that the PET in the suspension forum will say you were banned for the
avatar skin modding.

Miss Kleo

Hello everyone! The only support who deal with this type of thing is the Enforcement Staff, as they have answered your question in the proper forum I'm going to lock this thread!

Worst Customer Service Ever