Worst console of all time.. No service provided to out of warranty product..

RoastJupiter118 · May 23, 2017

The console does not start even after using different power supply. Was trying to contact the customer support since the last 3 months but was unable to achieve it and when finally I spoke to someone he said we don't provide service to products which are
out of warranty. Also they do not have any service center in Mumbai, India. Also I was told to call them after 1 month to see he can help me then. What nonsense...

:)

EggsBoxJuan · May 23, 2017

XBox One HDMI Stop Sending Signal

Hi, after a service repair the Xbox comes with a 90 day warranty, if all else fails please hurry and request the Xbox be looked at again.

What is my warranty after my console or Kinect is serviced?

We provide a post-service warranty. The length of the warranty depends on whether the service was in warranty or out of warranty:

•In-warranty service: If your Xbox console or Kinect sensor was serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.

•Out-of-warranty service: If your Xbox console or Kinect sensor was serviced outside of the original warranty period (paid repair), your serviced product has a 90-day warranty.

Alliance United · May 23, 2017

Xbox 360 Star Wars Slim Disc Tray Wobbly?

Hello, if you are having the same problem I would recommend calling our you can directly send the Xbox in.

How to get your Xbox product repaired

Xbox 360 repair overview

Getting your Xbox 360 console or Kinect sensor repaired is easy. Send us your non-working Xbox product and we will repair it. If it’s still under warranty, we’ll repair it for free. Here’s how it works …

Step 1: Register your Xbox product (if you haven't already)

picture

You’ll need:

•A Microsoft account (email and password).

•Your Microsoft account is the email address and password that you use to sign in to various Microsoft services such as Xbox LIVE (find out more). If you don’t have a Microsoft account, you can get one for free.

•Console or Kinect sensor serial number. How do I find this?

Time to complete: About 3 minutes

Step 2: Submit an online repair

picture

Let us know what’s wrong with the product.

•We’ll let you know if the product is in warranty.

In-warranty repair: Free

Out-of-warranty repair 360: $99 plus tax (submitted online) or $119 plus tax (submitted over the phone)

Out-of-warranty repair 360s: $79 plus tax (submitted online) or $99 plus tax (submitted over the phone)

•American Express, Visa, MasterCard, and Discover credit cards are accepted

Check your warranty status (sign in with your Microsoft account if needed).

Time to complete: About 2 minutes

Step 3: Send us the product

picture

Remove all accessories and put only the console or sensor in a shipping box.

•Attach the provided shipping label to the box and send it to our service center.

•You can check the repair status by going to Online Service Center.

Time to complete: About 4 to 6 days

Step 4: We service your product

picture

•When the product arrives, set it up and get back in the game!

•Console setup guide

•Kinect setup guide

Time to complete: About 6 to 8 days

Turnaround Time

Once our service center receives your product, it will be serviced and returned to you in approximately 12 to 18 days.

Average turnaround time for your state

State Days State Days

Alabama 13 Montana 17

Alaska 19 Nebraska 12

Arizona 15 Nevada 17

Arkansas 12 New Hampshire 16

California 17 New Jersey 15

Colorado 12 New Mexico 13

Connecticut 17 New York 16

Delaware 16 North Carolina 14

Florida 14 North Dakota 15

Georgia 14 Ohio 15

Hawaii 18 Oklahoma 11

Idaho 16 Oregon 18

Illinois 14 Pennsylvania 16

Indiana 15 Rhode Island 16

Iowa 14 South Carolina 14

Kansas 12 South Dakota 14

Kentucky 14 Tennessee 12

Louisiana 12 Texas 11

Maine 17 Utah 15

Maryland 16 Vermont 17

Massachusetts 16 Virginia 16

Michigan 16 Washington 18

Minnesota 15 West Virginia 15

Mississippi 13 Wisconsin 15

Missouri 12 Wyoming 13

Post-service warranty

The length of the post-service warranty depends on whether your Xbox product is serviced while it is under warranty or not.

•In-warranty service: If your Xbox 360 console is serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.

•Out-of-warranty service: If your Xbox 360 console is serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.

Start a repair request

Related Issues

Xbox 360 repair: Frequently asked questions

Register your Xbox product

Check your warranty status

Recycle your hardware

Daft Badger · May 23, 2017

Not true.

They will repair your console out of warranty but you do have to pay & it's not cheap.

In my experience even though they do "repair it" the chances are it will break again after a few months.

Not every city/country has a repair centre.Im in the U.K. & we have to send consoles to Germany to be serviced.

I would contact them again if you want to pay for a repair but in all honesty you would be better off buying a new console as it isn't much more expensive than paying for a repair & you would have a years warranty plus a newer made console.

Daft Badger

Not true.

They will repair your console out of warranty but you do have to pay & it's not cheap.

In my experience even though they do "repair it" the chances are it will break again after a few months.

Not every city/country has a repair centre.Im in the U.K. & we have to send consoles to Germany to be serviced.

I would contact them again if you want to pay for a repair but in all honesty you would be better off buying a new console as it isn't much more expensive than paying for a repair & you would have a years warranty plus a newer made console.

EggsBoxJuan

Hi, after a service repair the Xbox comes with a 90 day warranty, if all else fails please hurry and request the Xbox be looked at again.

What is my warranty after my console or Kinect is serviced?

We provide a post-service warranty. The length of the warranty depends on whether the service was in warranty or out of warranty:

•In-warranty service: If your Xbox console or Kinect sensor was serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.

•Out-of-warranty service: If your Xbox console or Kinect sensor was serviced outside of the original warranty period (paid repair), your serviced product has a 90-day warranty.

XBF Eladio M

Thank you for taking the time to reply to this thread.

Here on the Xbox Forums, any talk of self-repair is discouraged as it goes against the

Xbox Forums Guidelines.

Thus I am unable to provide any feedback on the item that you are inquiring about.

If your console is still in warranty, you can always
create a Service Order for the device, however, if it is not, you would be unable to get it repaired via the Service Center as the Xbox 360 is no longer in production and is no longer serviced out of warranty.

JhonSnow777

Hello, we sorry to hear about the issue and any frustrations this may have caused. No matters the console it is out of warranty it can be fixed, you should still be able to book it in for repair, and they should replace it. You will have to
pay though if the console is out of warranty.

To get your console serviced:

https://support.xbox.com/en-US/my-account/warranty-and-service/getting-your-product-serviced

EggsBoxJuan

Hi, contact support again please, the E64 error indicates a repair is required. If you only had the console back from repair for two weeks and this happens I would imagine it would be a free repair as all official repairs carry a 90 day warranty.

-

What is my warranty after my console is serviced?

We provide a post-service warranty for serviced consoles. The length of the warranty depends on whether the service was in-warranty or out-of-warranty as follows:

•In-warranty service: If your Xbox 360 console was serviced within the original warranty period (free repair), you receive either the balance of your original warranty or 90 days, whichever is longer.

•Out-of-warranty service: If your Xbox 360 console was serviced out of the original warranty period (paid repair), your serviced console will have a 90-day warranty.

Worst console of all time.. No service provided to out of warranty product..