World War Z Purchased Upgrade and Items are missing

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey Rjay_05, how are you today? Hope you're well.

Actually, you're the first person to report this to me. Ok, you say this happened after you update the gaming services, right?

After this happened, did you try any other procedures on your PC yet?

I'm going to respond to this thread FREQUENTLY until this issue gets resolved...so...someone at Microsoft needs to get on the stick and FIX THIS. NOW.

Thanks! I was able to access my DLCs, after updating through optional updates.

Ok.

Since this happens after an update on the gaming services, let's try some procedures

first, and the last one would be reinstalling the gaming services, ok?

First, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that click repair and then restore, open the app and try again.

If it still doesn't work:

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC and try again.

Hi Vinicius,

Yes, I reinstalled the game, and it's still the same.