World of Tanks Unable to purchase gold, try again later?

As of today i have been unable to buy any gold packs at all, whenever i try to open the puchase screen a message appears which says, unable to buy gold, try again later. this has been happening for over 3 hours now. is this fixable

:)

 

Not getting my gold I purchased through World of Tanks.

Okay I'm at a loss I've purchased 4 gold packs and have not gotten my gold. These are the 4 dates I've bought gold and nothing happens...

Dates- 11-19-2015

11-20-2015

12-5-2015

12-24-20

Whenever I load up world of tanks and go to the in game store it says (gold purchasing is not available try again later) but if I just select the gold tab again it gives me a option to purchase gold but if I do I just wait there and after a few seconds it
says (unable to purchase gold) and then nothing Any help would be nice.

 

World of Tanks gold purchase

Sorry to hear it. Unfortunately no one here can help with billing issues, you'll need to call phone support for more assistance. Please click this link to get the number for your region Customer Support

 

Worse than that, I bought the 6,500 gold pack, they deducted the cash but no gold

 

jesus what the hell, thats a lot of money. i hope they fix the game

 

Just contacted support, they have refunded the transaction. Might try again tomorrow

 

i managed to bypass this problem by playing a game, but when i bough the gold it didnt go into the account

 

okay FirebladeCBR900 hope it all goes well for you tomorrow

 

I've been told by other in game players that in order to refund gold or to recover accidental sold tanks to go to the official WG website and submit a ticket about your issue (must make a WG account to submit) tickets must be submitted within two (2) days
of insadent. I hope this helps everyone like it helped me.

 

you can just use your xbox profile sign in info too

 

I had the same problem as FirebladeCBR900. I purchased 6,500 Gold and was Billed for it but did not receive it. I have sent a Ticket on support.worldoftanksxbox360edition.com and hopefully they get back soon.

 

Hi,

Unfortunately this seems to happen alot when trying to access gold purchasing, The only thing you can do is wait for them to get it back up and running.

You can also keep a check on their forums aswell or if you keep experiencing the gold issues then you can always post in this active thread on their forums for support.

forum.worldoftanksxbox360edition.com/index.php

Hope this helps