Wont show my home screen

Matt-12939 · Oct 12, 2018

I turn my xbox on and it comes up with a message saying I need to sign into my controller and then the screen will go blank. I cannot get onto the home screen but I can turn my xbox off with my controller and I can take a disk out put it back in and I
can play the game. But I need the home screen to be able to play other games and online. can someone help please?

:)

sc_shark · Oct 12, 2018

xbox dashboard issues..

anyone else having xb1 dashboard issues???

startup is fine... getting in and out of apps is fine.. but it wont load anything but the home screen... wont load my pins or anything to the right of home screen.

this was after a unplug/reset fresh startup... i even tested my network thru xb1 and it says working fine with a check mark... but yet nothing loads up... earlier it even showed the gears as if xblive/network was down but i could still navigate my apps on home screen.

made a short video below to show what its doing/not.
Video by Mike L

WiggsP5 · Oct 12, 2018

My xbox wont work

My xbox turns on but it black screens and it wont log me on or show the home screen. help. its a old xbox one when it first released 500MB and power solutions wont work.

gds1972 · Oct 12, 2018

Hi

Can you please try following the support steps in the screen or monitor is blank support guide below to see support steps here will help with your problem.

https://support.xbox.com/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

Jurgen1488 · Nov 3, 2018

Hi, I had this problem too. When you set up Xbox on Settings> All Settings> Power & Startup> Turn off or restart> Full Shutdown.

So your console will help a lot. I have solved this problem and working.

Jurgen1488

Hi, I had this problem too. When you set up Xbox on Settings> All Settings> Power & Startup> Turn off or restart> Full Shutdown.

So your console will help a lot. I have solved this problem and working.

gds1972

Hi

Can you please try following the support steps in the screen or monitor is blank support guide below to see support steps here will help with your problem.

https://support.xbox.com/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

did you try to restore the xbox?

https://beta.support.xbox.com/help/hardware-net...

what is your xbox model?

XBF Brad A

Hello Jeff when using the charge cable you can also unplug it from controller give it a few seconds and then see what the charge icon shows on the home screen. Sometimes when cable connected wont show the correct charge due to it charging.

Sgt Cal819

same problem here. although it shows that i am signed in on the home screen, it wont let me access any online functions. i want to join a friends reallm, but the invite doesnt show up. the friends tab is completely black when opened.

Wont show my home screen