wont login to live (on xbox) due to trying to login in a new location

I tried many things, and its not working. i called support before, and its still having issues. What methods should i use? i went through what they had told me, and they said wait a day. i missed calling them. I tried doing one of the methods i had done
with support, and it didnt fix. what should i do to fix this? i believe this is more of a live issue, not my xbox. What should i do to fix this?

:)

 

I cant download my profile

Hi , Ive bought my son a New Xbox 360 for Xmas but we cant download his profile or login to Xbox live .

For some reason it wont accept my email and password login details please help

 

Trying to download Live profile...getting error message every time...

Hi Kittie,

Alright, so this error code means that your friends profile is locked, most likely due to the fact she is trying to download it in a new location.

To fix this, just have your friend login to live.com, and reset her password.

Let us know if you have any more questions. Thanks.

 

Hi there, a little more information is going to be helpful when providing solutions to this issue. So you've recently moved location and now cannot connect to Xbox Live? Did you happen to move countries or just interstate? If you've moved countries a region
migration will need to happen:
support.xbox.com/.../change-region

Also before you moved locations, did you have your Xbox's network settings specifically set like a static IP address or manually entered DNS? If so I would suggest resetting your network settings to factory defaults and trying to connect again.

To Restore Network Defaults

1. Press the Guide Button on your controller, go to Settings

2. Select System Settings then Network Settings

3. Select Wired Network or your wireless network when displayed

4. Select Configure Network then Additional Settings tab

5. Select Restore to Factory Defaults then confirm when prompted.

See how you go and let us know what you've tried.