Won't let me use my last 2 power ups

I'm having trouble with the power ups....whenever it's the lightening power up, it blanks out like I don't have any more and won't let me use it or any of the other power ups. I've got almost 30 I can't use because of this. Can this be fixed? Please?

Just opened my Xbox one, set it up and let run for 3 hours. After that the exact same issue happened. Xbox won't power on. The LED on the power supply turns orange, then off as soon as it is connected to the console. MS called me back immediately. 2 options
are exchange the console at the store or through MS.

If the next one does the same thing, it will be a PS4 for me...

Hello TheEli1,

Thanks for coming to the forums. We see you have an issue with settings.

The moment has come finally. With the November update the change should now be implemented to enable the cross play you will need to do the following:

1. Log onto the parent account
   
2. Go to family then manage family members
   
3. Select the child profile
   
4. go to privacy and online safety then Xbox live privacy
   
5. then go to view details and customize-communication and multiplayer
   
6. Then select you can play with people outside of Xbox live and select allow
   
7. to allow them to communicate also select "you can communicate outside Xbox live with voice and text
   

Hope this helps. Thank you all for being patient.

Thanks,

Brad

I wonder if it's from switching my home network to IPv6 only last night when I had IPv4 & IPv6 enabled then switched it back to use both again? My Xfinity was working great up until last night. I think when I get home I'm going to try a power cycle. I'll
hold the power button down for 10 seconds, let it turn off, then unplug it for 30 seconds then plug it back in and power it back up. Hopefully it will work. If you want to try it, let me know if it works.

I keep getting the same problems and don't know how to fix it. It keeps sending me to the lobby instead of being able to utilize my power ups. It also won't let me choose power balls unless I reconnect to the server for each game???