wont let me upgrade my account

Discus and support wont let me upgrade my account in XBoX Games and Apps to solve the problem; im trying to upgrademy solitaire to a paid subscription and it wont let me c8519a2d-1268-43b0-b73c-0c677cd97b84 Discussion in 'XBoX Games and Apps' started by BuyingAthlete21, Dec 8, 2016.

  1. wont let me upgrade my account


    im trying to upgrademy solitaire to a paid subscription and it wont let me

    :)
     
    BuyingAthlete21, Dec 8, 2016
    #1
  2. Can't upgrade my account.

    this is happening to me aswell , how did u fix it coz i have usd my account and i have money on my account and i have paid my outstanding bills it just wont let me upgrade
     
    iFusiionz ninja, Dec 8, 2016
    #2
  3. VibroPlex
    VibroPlex Guest
    wont let me in my account

    Since this could be caused by a corrupted profile, I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

    1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

    2) Select Storage (or Memory if Storage).

    3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

    4) When asked to confirm storage device maintenance, choose Yes.

    Delete profile from your console

    1) go to http://www.xbox.com/accounts & click on Sign in at upper right - If you can sign in, delete & redownload your profile on your Xbox.

    1A) If you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support
    Uh oh... that shouldn't have happened. for help with your account and ask for Option
    2

    2) Go to Settings

    3) pick System

    4) choose Storage

    5) pick All Devices

    6) choose Gamer Profiles

    7) pick the gamertag

    8) choose Delete, and

    9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

    Re-download

    1) Tap the silver Xbox Guide button

    2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

    3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

    4) Enter the password for the WLID.

    4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

    5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

    6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
    Xbox!

    7) Sign in, and retry.
     
    VibroPlex, Dec 8, 2016
    #3
  4. iFusiionz ninja Win User

    Can't upgrade my account.

    this is happening to me aswell , how did u fix it coz i have usd my account and i have money on my account and i have paid my outstanding bills it just wont let me upgrade
  5. VibroPlex Win User

    wont let me in my account

    Since this could be caused by a corrupted profile, I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

    1) Tap the silver Xbox Guide button on the controller, go 2 clicks right to Settings, pick System Settings.

    2) Select Storage (or Memory if Storage).

    3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

    4) When asked to confirm storage device maintenance, choose Yes.

    Delete profile from your console

    1) go to http://www.xbox.com/accounts & click on Sign in at upper right - If you can sign in, delete & redownload your profile on your Xbox.

    1A) If you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support
    http://tinyurl.com/XBLnumbers for help with your account and ask for Option
    2

    2) Go to Settings

    3) pick System

    4) choose Storage

    5) pick All Devices

    6) choose Gamer Profiles

    7) pick the gamertag

    8) choose Delete, and

    9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

    Re-download

    1) Tap the silver Xbox Guide button

    2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

    3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

    4) Enter the password for the WLID.

    4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

    5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

    6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's
    Xbox!

    7) Sign in, and retry.
  6. FatherSama Win User

    wont let me in my account

    Hello Optic x Modders, first I would like to ask you a few questions regarding your account. Do you have a Credit or Debit card on the account, and if so have you noticed any charges on it? If you have noticed charges that you didn't make please call 1-800-4MY-XBOX
    or request a call back
    support.xbox.com/.../contact-us
    . This link should take you right to the correct callback options.

    What I would recommend doing at this point is going back to account.live.com and changing your password, also change your secret question as well. After you do this go to
    live.xbox.com/.../Protection and click the green button near the bottom of the page that says "Require Profile Download." This will force all consoles to require a re-download of the
    profile to log in and use it.
  7. Mister Cerb Win User

    Trying to upgrade to gold but it wont let me

    Hey there Bing! The 30 days is just a security measure (as Judge mentioned). It's not aimed at an individual person, it's just a blanket security measure so that if someone's account is compromised and an attempt to change the information is made, there
    is a 30 day period to bring any suspicious activity to light.

    As far as the Gold Weekend coming up, you should still be able to participate. If it gives you any errors be sure to let us know and we'll try our best to assist.

    I hope that helps clear things up. ^_^
  8. Jbowkett Win User

    Trying to upgrade to gold but it wont let me

    A security measure for what though? What have I done to prompt such measures? Thank you for your help. Will this effect this weekends free Xbox Gold thing?
Thema:

wont let me upgrade my account

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