Won't let me set a new screenshot to my background

Hello there!

I will need you to try following the steps on this link Personalize your color, background, and theme | Xbox Support.

If that does not resolve your issue following those steps in order to reset your console and try again:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I also have this problem. Older screenshots give me the option to Like /Share /Set as background /View game Hub

Todays screenshot: Set as background /View game hub

No option to save or share my newest screenshot..

Same problem here. I wanted to change my background yesterday (previously had set another achievement art), but didn't let me. I can set screenshots and solid color as background, but no achievements (any game). Tried hard reset but no results. Help please.

Yes The Cross edition bundle is in my order history and my xbox won't let me screenshot the issue

1. In the "My color & background" settings page, select achievement art and/or screenshots

2. Scroll through the list of games in your library that have achievements and/or screenshots flin

3. Once you select a game, scroll through the game's achievements and/or screens hots and click on the achievement that features the artwork you want and then click "Set as background"

Best of Luck

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