won't let me play the game

Hey there Hammer!

I'm sorry to hear about the issue. If you haven't yet, start by
power cycling your console. This can often cause a lot of quirks that may pop up to go away. The next thing you'll want to check is to make sure that your console is fully updated. You can check by going to
Settings then scrolling down to System and over to
Updates. If your console has an update pending, you'll want to go ahead and download and install it.

If it's totally updated, I would recommend going over to Console info and

factory resetting the console. You can keep any games and apps when you do this so start with that.

Hopefully one of those does the trick but if not, post back and let us know when you're running into this issue in particular. Good luck!

--------------------------------------

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and if you're a member of the Xbox Insider Program, check out the
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Program troubleshooting.

Hello, IRONxxWORM. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I would like to suggest the following potential solutions:

A.
Step 1. Remove the affected profile from your Xbox.

Step 2. Connect your Xbox to a different Wi-Fi network, like a mobile hotspot.

Step 3. Re-add your profile and try playing games.

Make sure to know your credentials before removing your profile.

B.
Step 1. Disconnect your console from the internet.

Step 2.
Perform a physical power cycle on your Xbox:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps.
Make sure that you hold the power button until the console completely shuts down.

Important: If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying “Xbox on,” won't be enabled until you restart the console.

Reference link: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

I'll remain attentive to your comments or if you have further inquiries.

Regards,

Arturo.

Make your console as Home console https://support.xbox.com/games/game-setup/my-home-xbox

It is currently a known issue: https://support.xbox.com/xbox-live-status

Affected services:

• Browsing the Xbox Games Store, Downloading items that you have already purchased
  

Latest update:

We believe we have identified the issue causing some members to have problems finding previously-purchased content or purchasing new content. Thanks for your patience as the team works to resolve the issue.

It was fixed for now!

There's a server outage at the moment.

I'm running into the same problem. I'm signed in and connected but nothing is loading.