Won't let me play my game

Hello, IRONxxWORM. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I would like to suggest the following potential solutions:

A.
Step 1. Remove the affected profile from your Xbox.

Step 2. Connect your Xbox to a different Wi-Fi network, like a mobile hotspot.

Step 3. Re-add your profile and try playing games.

Make sure to know your credentials before removing your profile.

B.
Step 1. Disconnect your console from the internet.

Step 2.
Perform a physical power cycle on your Xbox:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If you don't see the green boot-up animation when the console restarts, repeat these steps.
Make sure that you hold the power button until the console completely shuts down.

Important: If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying “Xbox on,” won't be enabled until you restart the console.

Reference link: https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

I'll remain attentive to your comments or if you have further inquiries.

Regards,

Arturo.

Make your console as Home console https://support.xbox.com/games/game-setup/my-home-xbox

It is currently a known issue: https://support.xbox.com/xbox-live-status

Affected services:

• Browsing the Xbox Games Store, Downloading items that you have already purchased
  

Latest update:

We believe we have identified the issue causing some members to have problems finding previously-purchased content or purchasing new content. Thanks for your patience as the team works to resolve the issue.

It was fixed for now!

Hey there Hammer!

I'm sorry to hear about the issue. If you haven't yet, start by
power cycling your console. This can often cause a lot of quirks that may pop up to go away. The next thing you'll want to check is to make sure that your console is fully updated. You can check by going to
Settings then scrolling down to System and over to
Updates. If your console has an update pending, you'll want to go ahead and download and install it.

If it's totally updated, I would recommend going over to Console info and

factory resetting the console. You can keep any games and apps when you do this so start with that.

Hopefully one of those does the trick but if not, post back and let us know when you're running into this issue in particular. Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines
and if you're a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums for help with Insider
Program troubleshooting.

Hey there, Will!

I'm sorry to see any issues launching your game! If you haven't already,
contact us via phone or chat to verify that the purchase was indeed on this account. Sometimes purchases can be made on a different account on the same console, and that account might revoke their Home console without others knowing. This is the best way
to confirm your purchase.

They should be able to get you to a good state from there! Please let me know if you run into any snags. I'm happy to help where I can!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hi mac-dude,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Were you able to migrate your Mojang account for Minecraft to a Microsoft Account? If yes, kindly try to access this page then try to log in using the Sign in with Microsoft option: Log in | Minecraft.

If not and you are still using the Legacy Minecraft Account, please consider migrating your account to a Microsoft Account for added security. See: How to Migrate a Legacy Minecraft Account to a Microsoft Account – Home for details.

Let me know how it goes.

Sincerely,

Marrion

Microsoft Moderator