Won’t let me install game updates

Hi NIGEL! My name is Ricardo an independent advisor ready to help you with this situation!

Please first confirm that the purchase appears as completed here

https://account.microsoft.com/billing/orders

Once you find it, please press on the game picture, that will redirect you to the Xbox web store and you can log in with the same account that you made the purchase, after that press on install in my devices, choose the console you are trying to install it

But it won’t let me install it, it says installation stopped every time I try to

Are you using remoteplay? That is what your error corresponds to

You can't update things or otherwise access the store on your console via remote connections for security

Hi Ron, thanks so much for the reply. We have tried all 3 of those options now and still doesn’t work. Error 0xd05e0126 came up with option 3? We have 370GB free storage.

Hi, Marcella. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Kindly double-checked if your console has enough storage for the game update installation.

If it has enough storage, please do the steps below.

Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox One.



Solution 2: Do a factory reset



1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Solution 3: Clear the Alternate Mac address

Press the Xbox button.

Move right to the System Tab.

Scroll down and select Settings.

Scroll down to Network.

Select Network Settings.

Scroll down and select Advanced Settings.

Scroll down and select Alternate MAC Address.

Select the Clear button.