Won't let me get gold

WARRIOR TJ · Nov 23, 2016

it won't let me get gold when pops up it says error 80190153

:)

Duster Hockey · Nov 23, 2016

Can't buy 360 games from web store

Same problem won't let me get the 360 games with gold

Miss Bijoux · Nov 23, 2016

Won't let me get xbox live.

Hey there Jimmy!

Have you tried redeeming your trial code on Xbox.com by any chance? If not, try that first. If you continue to have issues, I recommend reaching out to our
phone or chat support team. They can take a look at your account and can hopefully help you out with that code.

Let us know how it goes!

--------------------------------------

Xbox Forums Staff

Be sure to check out the
Xbox Forum Guidelines and if you're
a member of the Xbox Insider Program, check out the
Xbox Insider Program Forums
for help with Insider Program troubleshooting.

Duster Hockey

Same problem won't let me get the 360 games with gold

Balthasar250

I think i figured it out, my xbox live subscription ran out between getting the game and letting it download and booting it up to play it. apparently my xbox games with gold won't let me play in between gold subscriptions. I wanted to do some single-players
while on gold hiatus for a few days, but that won't let me.

WPAK

Hi there,

Remeeming errors are usually caused by issues on the account itself. Be sure to check your billing information at
http://billing.microsoft.com and
http://account.microsoft.com/services for any outstanding amount issues.

If it's a prepaid code try redeeming the code on both xbox console and via xbox.com/redeemcodeAlso check that account , console and code region match, using different regions van cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us

BurdeningRug1

I'm getting this too. Any luck getting past this screen? It won't let me touch the Upgrade to Gold button, and I have a good membership!

HappyChappy1010

I need help. Please! I have xbox live gold but it won't let me get any offers or deals. Please help!

Won't let me get gold

Won't let me get gold

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