Won’t join my Eero network

i have an eero router and i have my xbox wired

From eero Customer Support <*** Email address is removed for privacy ***>

[table][tr][td][table][tr][td]Denislav Rashkov (eero Customer Support)Jan 25, 5:26 AM CSTHey Philip,Thank you for reporting your friend's interesting issue! This is Denis from eero Support and it's a pleasure to take a look into that for you and him.First of all, can you please provide me with the following information, as the email that you are contacting us from is not linked to an eero account. That's why I would really appreciate if you provide me your friend's credentials to find his network details and better assist you.· What is the most recent speed test result from the eero app?· What are the eero location names?· What is the email or phone number on the account?This information can be found from the eero app.[/td][/tr][/table]

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All my speed tests that run daily are more or less the same and around 55M Down and 7M Up as seen here





Location Names are Hallway (which is a beacon) and Kitchen (an EERO Pro). During our tests, I even disconnected the Hallway one since beacons are dual band while EERO Pro is tri band.

I'm using my hotmail email address as credential for EERO so you can share with EERO support the same email address you are seeing here. Not writing it either here for privacy and I presume you can see my email attached to my user name or you can simply
loop me on the email thread with that email so I can continue from there.

[table][tr][td][table][tr][td]Secondly, I would like to start with a few basic questions to better understand the origin of the issue:1) How does he have the network setup physically?· For example: Does his modem connect to the primary gateway eero and then to another device such as a switch? If so, what's the exact make and model of the switch.2) What's the exact make and model of his Xbox?3) Is there any error message when failing offline or trying to connect the Xbox?Please keep me informed in order to get to the bottom of this issue together, we're always here at your disposal.[/td][/tr][/table]

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in regards to EEROs questions

1) Modem connects to Main EERO Pro directly. no other device on topology. I have a second EERO beacon and that's it. no other thing on the topology.

2) XBOX 360 S

3) no errors during usage, just slow downloads and streaming failing to play smoothly for example on youtube or netflix with buffering or waiting wheel several times.

In regards to our case

As mentioned before, this is not an EERO issue since I had this same issue on the previous TP-LINK 1043ND both with stock firmware and running gargoyle custom firmware.

Furthermore, while my EERO was being replaced on warranty 6 months ago, I was using the ISP provided modem as router too since it has tri band wifi capabilities, now turned off and on bridge mode obviously, and I had issues with that one too.

I can even go back to ISP modem/router and disable EERO if needed for testing purposes and do it all over if you like so we can drop off the EERO issue since the problem is not there.

Again, I have strong reasons to believe a software update on XBOX was the one that caused the malfunctioning on the embedded wireless and since then, failing consistently with every wireless router I have or had.

[table][tr][td]I would suggest you continue the conversation directly with Denislav via *** Email address is removed for privacy ***I wish I could be a part of this troubleshooting but of course would just be in the way. Please let me know what you find out.Good luck (and Si, Alfajores Havanna de chocolate rellenos de dulce de leche. Pero, por supuesto, tendría que venir allí para compartir con usted y yerba mate.)Take care and look forward to what you find out.[/td][/tr][/table]

I can take the conversation where you left with EERO but since there's no contact method or ticket number unless you send me privately over my email, I would have to start over on their support channel and again, just to confirm EERO works fine. I would
anyway like to follow up with them in case there's any logs they can check from their side that can provide more insight on whats going on the packet transmit between these 2 devices that can help us to really troubleshoot the XBOX

Please keep working with me on the XBOX side while I see if we can get any insights from EERO side but again, I can remove EERO from the middle to confirm issue is not there but on XBOX wireless adapter or it's driver.

About the Alfajores, my father lives in California and will come visit and back there in 6 months so there's always a way to make you some there. Sadly we won't share them in person but virtually.

So I'm not able to connect to my wifi at all! The Eero uses WPA2 PSK AES and the XBox One X only supports WPA/WPA2 (personal), and WEP. I'm hoping this can be updated soon, but in the meantime, I need to figure out how to get a wired connection to my console...

Eero has said they won't support the change to the protocol either...

From eero Customer Support <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

[table][tr][td][table][tr][td]Denislav Rashkov (eero Customer Support)Jan 25, 5:26 AM CSTHey Philip,Thank you for reporting your friend's interesting issue! This is Denis from eero Support and it's a pleasure to take a look into that for you and him.First of all, can you please provide me with the following information, as the email that you are contacting us from is not linked to an eero account. That's why I would really appreciate if you provide me your friend's credentials to find his network details and better assist you.· What is the most recent speed test result from the eero app?· What are the eero location names?· What is the email or phone number on the account?This information can be found from the eero app.Secondly, I would like to start with a few basic questions to better understand the origin of the issue:1) How does he have the network setup physically?· For example: Does his modem connect to the primary gateway eero and then to another device such as a switch? If so, what's the exact make and model of the switch.2) What's the exact make and model of his Xbox?3) Is there any error message when failing offline or trying to connect the Xbox?Please keep me informed in order to get to the bottom of this issue together, we're always here at your disposal.Cheers,Denis | eero SupportIf you'd like immediate answers to general questions, please visit ourHelp Center.For direct help, give us a call at (877) 659-2347 – we’re available 7 days a week: 7am – 5pm PT[/td][/tr][/table]

I would suggest you continue the conversation directly with Denislav via *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

I wish I could be a part of this troubleshooting but of course would just be in the way. Please let me know what you find out.

Good luck (and Si, Alfajores Havanna de chocolate rellenos de dulce de leche. Pero, por supuesto, tendría que venir allí para compartir con usted y yerba mate.)

Take care and look forward to what you find out.

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And I apologize also. I have been spending a lot of time working network connections for Xbox and until recently have been totally lost on where to go next. And my bad on not letting you know.

I do believe you are on to something. While the network associated with Xbox and Xbox Live has been spotty for you, the wired or wireless should have been the same if that was the problem.

I was going to direct you to start working on a possible NAT issue. There could still be a problem there as the EERO is in the loop for that, though it is not the DNS.

Before I forget, the Network tester in System Settings gives us a good idea especially with ping times or delay. I am curious if that changes between wired and wireless. I bet it does but am not sure what to do with it yet.

As far as the best way to test the network, go to https://www.bandwidthplace.com/perform-an-xbox-one-internet-speed-test-article/ which
points to https://www.bandwidthplace.com/

I run the test from the Edge Browser on Xbox. Again I expect differences. Knowing these numbers will tell us if the problem is bandwidth availability or if the problem is timeouts.

I went to EERO support https://support.eero.com/hc/en-us and halfway down the page tried the find answer box and ultimately was directed to write a ticket. There was nothing
overly obvious. In your shoes, I would try https://support.eero.com/hc/en-us/articles/207908443-How-do-I-configure-port-forwarding- as
it looks like the EERO does play in the middle of DNS and IP direction/port forwarding.

Here is the setup for port forwarding https://www.windowscentral.com/xbox-one-port-forwarding I tried the referred method and it worked (I also tried again
with success using the MAC). I also got UPnP to work by increasing the timeout to 10 (from 4, this should not be a problem unless new devices are coming in and out). Since I don't have the EERO system, I can't walk you through the app.

I do miss Argentina, wondering how life has changed with the new leadership after I left. It wrapped up with a funny note with my boss telling the MOD that "A bird in the hand is worth two in the bush." I almost spit my tea all over the conference table. Idioms
do not translate well, especially that one!

So I am going to post to some of my other sites about EERO and Xbox. Stay in touch. I look forward to the additional data. Take care.