Wont boot past loading screen

So I was enjoying myself playing Black Ops 3, and there was a power surge at my house. I booted up my Xbox One after the surge, and it goes through the green loading screen, then after a minute or two it goes to a black screen. Nothing can be done in the
black screen. I can hold the power button on my controller, and it'll bring up the screen asking if I want to shut off my console, and that is all it will do. I have talked on chat with 2 different people and I have done everything they have said to try. I
am about to go to second to last case scenario of factory resetting. worse case is I have to send it in and I really dont want to do that. What do I do next?

:)

 

Wont boot past loading screen

So I was enjoying myself playing Black Ops 3, and there was a power surge at my house. I booted up my Xbox One after the surge, and it goes through the green loading screen, then after a minute or two it goes to a black screen. Nothing can be done
in the black screen. I can hold the power button on my controller, and it'll bring up the screen asking if I want to shut off my console, and that is all it will do. I have talked on chat with 2 different people and I have done everything they have said to
try. I am about to go to second to last case scenario of factory resetting. worse case is I have to send it in and I really dont want to do that. What do I do next?

 

Wont boot past loading screen

Try doing a hard reset on the console. Hold the power button down on the console for 10 seconds or until it powers completely down. Once down let it set for a couple of minutes then power it back on. Let us know how it goes after that.

 

I could be wrong, but I think you are in the wrong forum, Mr./Mrs./Ms. Gamer Gade. This forum is for promotions and special items/events that you never received or somehow deleted and need to recover them. I would try out forum 04 - Xbox One Console. I
hope this helps, and you figure out the problem and you can continue gaming!

 

Well, I was given a link here from someone on xbox support telling me to post here. He thought cause I'm in the beta this is where I should post

 

Hmm interesting, well either way I hope it gets fixed. Best of luck.

 

Hey there, Gamer Gade! Since you are in the preview program, you will want to post in the
Update Preview Forums. Support has given you the incorrect link for assistance, and I'm sorry to see any confusion surrounding this. However, you should have no problems getting
assistance in the other forums! Thanks for understanding!