Won't allow stop auto renewal

Discus and support Won't allow stop auto renewal in XBoX on Consoles to solve the problem; So i haven't touched my Xbox for months. i got an email saying my subscription has been renewed. When i go into my profile, It says i am overdue an... Discussion in 'XBoX on Consoles' started by I Got Nub3d, Oct 30, 2017.

  1. I Got Nub3d
    I Got Nub3d Guest

    Won't allow stop auto renewal


    So i haven't touched my Xbox for months. i got an email saying my subscription has been renewed. When i go into my profile, It says i am overdue an amount which i don't want to pay and i want to cancel my auto renewal. i checked the FAQ, it says i need
    to settle the amount before i can cancel my subscription. this is ridiculous. so my subscription was auto renewed and it charged my credit card? why does it still say i have an overdue amount?? if i don't cancel my auto renewal, when It comes to my anniversary
    date in 2018, will I be charged an additional auto renewal fee?? this is madness.

    :)
     
    I Got Nub3d, Oct 30, 2017
    #1
  2. IansLuck
    IansLuck Guest
    How to replace a Credit Card LIVE membership with a Prepaid LIVE Membership?

    Well if I cancel my auto renewal, won't it reset or stop my LIVE Gold Tenure on my profile?
     
    IansLuck, Oct 30, 2017
    #2
  3. Smwutches
    Smwutches Guest
    Automatic renewal despite expired card on account.

    Because it's up to you to call and have them turn off auto-renewal. Leaving an expired card on file won't stop them from renewing your account.
     
    Smwutches, Oct 30, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Won't allow stop auto renewal

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, Oct 31, 2017
    #4
  5. Smwutches Win User

    Won't allow stop auto renewal

    You'll want to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Smwutches Win User

    Automatic renewal despite expired card on account.

    Because it's up to you to call and have them turn off auto-renewal. Leaving an expired card on file won't stop them from renewing your account.
  7. IansLuck Win User

    How to replace a Credit Card LIVE membership with a Prepaid LIVE Membership?

    Well if I cancel my auto renewal, won't it reset or stop my LIVE Gold Tenure on my profile?
  8. Atomic Flapjack Win User

    Canceling Auto-Renewal

    Even worse, if you live in IL or some other country where not allowing users to cancel auto-renew online is illegal, the option exists on the website like it used to.

    Not allowing online auto-renew cancellations isn't for some safety reason. It's not for security. It's not for convenience. It's there so it makes us jump through hoops just to stop them from autocharging your account.
  9. Klokkwork Win User

    Xbox Live Gold

    Usually, when a charge comes through after adding a prepaid card, it's because the renewal already happened, and there was already a payment pending. Auto-renewal only charges on the billing date for the account, which is not necessarily the same as the
    renewal date. If the renewal has already happened, but it hasn't billed you for it yet, turning off auto-renew won't stop that payment. It will simply prevent another cycle from happening next time.
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Won't allow stop auto renewal

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