won't allow me to update

Hello there @HoTp0kEtZ, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the console situation; However, I believe your console might need just a system refresh to perform the system update successfully. I would like you to go through the following
steps to perform a quick power cycle.

I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

If you are still receiving a black screen, I would like you please to kindly follow the instructions below to physically reset your console:

- Turn off the console unplug all the cables then re-plug them back again.

- Click on the "Bind" and "Eject" buttons at the same time after 10 seconds click the home "X" button just once without letting go of the two buttons. Throughout the whole process you will hear two beep sounds and end up with a troubleshooting page. On your
screen. You will need to select the "Reset this Xbox" option and choose "Reset and keep my games and apps".

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

In case both troubleshooting steps weren't helpful, the next solution would be to perform an offline system update. In the link below you will be directed to everything you need to know about the offline update and how to run it.

The link: https://support.xbox.com/en-US/help.../system-update-solution/offline-system-update

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

i've tried everything and this thing just won't allow me to log in either, it says to accept the update but WHAT update??

Hey there!

Have you tried uninstalling and reinstalling Microsoft Jigsaw? I recommend starting out by following the steps on our Microsoft Casual Games FAQ. Additionally, check
out the
Error Codes & How to Fix Your Game post on the official Jigsaw facebook page.

Give each of those steps a shot and post back!

Ok, the update didn't "brick" my system. But this update is the cause of the problem. Period. It had full functionality prior to the update. The update won't complete so it won't allow me access to any of it. I understand the warranty part, but how does
this fall as end users mess that requires repair AT A FEE? Keep in mind.... It worked perfectly fine prior to the update

Hey Mossy -

Can you double check that your account has an active Xbox Live Gold subscription? Xbox Live Gold is needed to use many of the features of the Xbox 360 online so if you do not currently have Gold, that would be why you are unable to play online.

Keep us posted!