Won't allow me to redeem 12 month subscription code as it says my credit card details need ...

Discus and support Won't allow me to redeem 12 month subscription code as it says my credit card details need ... in XBoX on Consoles to solve the problem; Hi all. On Wednesday night I was unable to play with friends online, and realised my xbox live account had ran out. So I bought a 12 month... Discussion in 'XBoX on Consoles' started by Adimacster, Mar 8, 2018.

  1. Adimacster
    Adimacster Guest

    Won't allow me to redeem 12 month subscription code as it says my credit card details need ...


    Hi all.

    On Wednesday night I was unable to play with friends online, and realised my xbox live account had ran out. So I bought a 12 month subscription card and went to redeem, however it said that I needed to pay update my card details and pay that way.

    I've now figured out I was on auto-renewal and my debit card had past it's expiry date. But I have now bought and revealed a 12 month code already, but will not let me redeem.

    I have tried and tried to access online chat support, but it keep saying 'An Error Occurred'. It's done that for 3 days. When I request a call I get nothing.

    Can anyone out there please advise. I reckon if I update me card details they'll take the £39.99 they say I owe, and I'll be left with a redundant 12 month subscription code - I don't want to pay twice!

    Thanks in advance, Adam

    :)
     
    Adimacster, Mar 8, 2018
    #1
  2. Original Gally
    Original Gally Guest
    status code 80070057

    I have never listed a credit card with xbox as I always buy the 12 month gold membership elsewhere as its cheaper! Now I have this error code when I try to redeem my subscription which I purchased cheaper from a Jungle region retailer!! Cant see why you
    should add card details at all???????
     
    Original Gally, Mar 8, 2018
    #2
  3. St4nB0i
    St4nB0i Guest
    1 month free live

    I put in my credit card details to get 1 month free live cause it wouldnt let me do it without putting my details in. Can they charge me if i have no money in my account or will my live just stop ? Cause it wont let me redeem my 3 month code and it says
    that card has an outstanding debt 0_o WTF I turned auto renew off now so am i safe ?
     
    St4nB0i, Mar 8, 2018
    #3
  4. Mister Cazador
    Mister Cazador Guest

    Won't allow me to redeem 12 month subscription code as it says my credit card details need ...

    Hi there Adam, thanks for reaching out.

    What happens when you try to redeem your code for 12 months of Xbox Live? Are you seeing a specific error message? Our

    prepaid code troubleshooting guide     may be able to help out with this.

    Additionally, something like this can sometimes be caused by an expired payment option. Just in case that's what you're experiencing here, try these
    steps .
     
    Mister Cazador, Mar 10, 2018
    #4
  5. Mister Cazador Win User

    Won't allow me to redeem 12 month subscription code as it says my credit card details need updating

    Hi there Adam, thanks for reaching out.

    What happens when you try to redeem your code for 12 months of Xbox Live? Are you seeing a specific error message? Our

    prepaid code troubleshooting guide     may be able to help out with this.

    Additionally, something like this can sometimes be caused by an expired payment option. Just in case that's what you're experiencing here, try these
    steps .
  6. Smwutches Win User

    xbox live pre paid with avatar item

    Are you saying the code you bought is for a 12 month subscription and an avatar item? If that's the case, there should be 2 codes on the card. You would need to redeem the second code in order to get the subscription.
  7. Smwutches Win User

    I'm XL Gold, but it says Silver.

    Was the code for a full gold subscription (1 month, 3 month, or 12 months)? Or was it a gold trial? Trial cards will allow you to play online, but won't change your account to gold.
  8. Original Gally Win User

    status code 80070057

    I have never listed a credit card with xbox as I always buy the 12 month gold membership elsewhere as its cheaper! Now I have this error code when I try to redeem my subscription which I purchased cheaper from a Jungle region retailer!! Cant see why you
    should add card details at all???????
  9. Metaphorically Win User

    new xbox live

    There is a way to upgrade to gold without credit card. You can go and buy a pre-paid XBL subscription for either 1 month, 3 month or 12 months. Then scratch off the code-covering material and redeem your code and you will be able to play on-line.
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Won't allow me to redeem 12 month subscription code as it says my credit card details need ...

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