Wolf Among Us episode 2 trying to charge me!

Hi, I have the game The Wolf Among Us, and when I try to download Episode 2, it tries to charge me. I have the season pass installed, so I know I should be able to download the add-on at no extra cost. Any ideas what's wrong?

:)

 

Wolf Among Us Season Pass FAIL

Last month I bought the season pass for the wolf among us. They sent me a code for episode 2 for the wolf among us. Episode 3 has been out now and they didn't give me a code for the wolf among us when I know I bought the season pass. Please fix this for
me I am dying to play it.

 

service alert

The service alert only applies to episode 2 of the wolf among us, the service alert is for everyone.

 

I am having the same issue

 

Hi, same here. A lot of people already complained about this at Telltale's forum. No response so far. Please help

 

Apparently support is aware of this and they are working on it.

 

well ms is saying if u got the game on the download and have the pass u will still bechaged and on top of that they say its telltales falt not theres so I amagin this will take a week or so for them to figer

out

 

Well let's hope it gets fixed soon, as I was looking forward to playing the 2nd ep.

 

You can check here for status updates
support.xbox.com/.../xbox-live-status

 

As a seasonpass buyer, I received a code from MS for episode 2. Thx alot. I'll start playing this afternoon

 

Yeah I got one too, it's downloading now. Microsoft can't be able to fix the problem yet then!

 

I never received a code for mine.

 

E-mail from Telltale Games:

Season Pass owners of The Wolf Among Us on Xbox 360 are experiencing an unexpected issue when attempting to redeem The Wolf Among Us Episode 2: Smoke & Mirrors, where they are asked to pay for the episode individually. We are working with Microsoft and will
be releasing a title update to resolve the issue for this and subsequent episodes covered by the Season Pass. We anticipate the update will be available within several days.

All The Wolf Among Us Season Pass owners will be sent Xbox 360 console system message codes that will allow them to download episode 2 for no additional charge. If you intended to buy a Season Pass for The Wolf Among Us but haven’t yet, you can continue
to do so. New Season Pass purchasers will also receive codes by console system message while the title update is in progress. Please note there may be a delay of up to 48 hours in receiving the console system message for new Season Pass purchases made prior
to the title update release.

Once you receive your console system message with the redemption code for The Wolf Among Us Episode 2: Smoke & Mirrors, please follow these instructions to acquire the content:

Go to either Xbox.com/My Account to redeem your code or Settings/Account/Redeem Code on your Xbox 360 console and input the code.

Once your code is redeemed please to go to Download History under Account on your Xbox 360 console to download The Wolf Among Us Episode 2: Smoke & Mirrors . After your download is complete you will be able to launch Episode 2 from within The Wolf Among
Us.

IMPORTANT NOTE: Users will still see the paid $4.99 Episode 2 error in the in-game store after redeeming the code until the Episode 2 content is downloaded from the user’s Download History using the aforementioned instructions.

We apologize for the inconvenience this has caused our Season Pass customers but we are glad that we are able to provide your content to you in this way while we work closely with Microsoft to issue the necessary title update.

 

Yeah I have ended up paying for part 2 as I clicked each way I could and ended up buying without a confirmation screen. disappointed.

I don't see how MS can blame Telltale as MS control Xbox marketplace. I used in game menus to download.

Will be expecting a refund.

 

If you want a refund, you will have to phone xbox support.