Wo long not starting properly?

Aktriel · Nov 6, 2023

Game stuck on a confirmation screen.

:)

Sodangidni

Hello, Aktriel. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

However, I find it appropriate to ask questions:

-Is PC the platform that you use to play this game?
-Is your PC running Windows 10?
-Are more game affected, or is just Wo Long?
-What potential solutions you tried to solve this problem?
Please describe them.

Thanks for your time,

Arturo.

John P_14

Thanks for confirming. You can try pre-ordering it through this link; https://www.xbox.com/games/store/wo-long-fallen....

SwordofWhedon

There have been several resident evil games on Game Pass, if memory serves 5,6,7 I think

There are lots of major title games, Monster hunter rise is coming as well as Wo Long in the coming weeks. You can try a demo of Wo long now

Tomm_A

Hello Matt Carmichael1,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, you are having issue reinstalling the game Wo Long in your Windows PC because you are getting an error message. Let us see how we can help.

We would like to know more about it in details so that we can provide a more accurate resolution to your concern.

When did the issue start?
Has there been any changes with the device before this issue happen?
What is the exact error message you are getting?
Do you have enough space of your drive where you are installing the game?
What is the version of Windows you are using?

For the meantime, we are going to perform some troubleshooting steps to help resolve the issue.

1. Make sure Windows is up to date.

Press the Start button on the taskbar, type settings, and then select Settings.
On Windows 10, select Update & Security. On Windows 11, select Windows Update.
On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
Once the updates have downloaded, select Install now to start the installation.
Following installation, we recommend that you restart your device so that the latest updates can take effect.

2. Update your Windows and device drivers.

For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

3. Make sure both the Xbox and Gaming Apps are up to date.

Press the Start button on the taskbar, type store, and open the Microsoft Store app.
Select Library.
Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.

4. Make sure you are signed in to the Xbox app and the Store with the same account.

When you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

5. Remove and Reinstall Gaming Services

Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
Restart your device and try to install the game again.

For your reference, see: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Tomm_A

Hello Matt Carmichael1,

Thank you for your prompt response.

We appreciate for confirming that the troubleshooting steps did not help resolve issue. It appears that it is in-game specific issue, and this is best addressed by the game developer support team. We will help you how to get there.

We have found the official article provided by the game developer that outline some issues with the current game and how to troubleshoot. You can also find in that link on how to submit a ticket request to the game developer.

We are positive that you’ll get more relevant information and best resolution to your concern.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Wo long not starting properly?