Wish to cancel XBOX Live Auto-Renewal

Hi,

I wish to cancel auto-renewal for Xbox Live Gold for my gamer tag JMP1995. However, it appears to be very difficult to achieve this seemingly small task.

I tried signing in with my MIcrosoft Account online, but that links me to a completely different gamertag altogether (the one you see on the left). So then I tried changing the email address linked to the gamer tag on the console, but this always results
in an error message, even if I set up a completely new email address. Cancelling the debit card on the console isn't allowed either.

May I ask, what should I do next?

Many thanks in advance.

:)

 

Incorrect windows live ID, and forgotten password.

No, you cannot cancel auto-renewal over the internet. Please see the following link:

support.xbox.com/.../cancel-account

"To turn off auto-renewal or cancel your Xbox LIVE Gold Membership, please call Xbox Support."

 

How to Turn off auto renewal or cancel Xbox LIVE membership

How to turn off auto renewal

It is recommended that you cancel your Xbox LIVE Gold Membership using the option of turning off automatic renewal. If auto renewal is "off", your membership will expire at the end of its current term.

Steps to follow:

1) If you are not already signed in, click Sign In at the upper right hand corner and sign in using your Microsoft account.

2) Proceed to My Account.

3) Click Change next to automatic renewal. Change the setting to OFF

You will be able to continue enjoying all the benefits of Xbox LIVE Gold Membership until your paid membership time expires.

Note:

If you want to cancel or disable your Xbox LIVE Gold Membership immediately, you should contact Xbox support. Use the Request a Call from Support option on the official Xbox Contact Us page. Your account cannot be canceled through chat or email.

If you disable your account immediately, you will lose the time remaining on your membership subscription.

If you are on a 2 Year Xbox LIVE Gold Contract, and you want to cancel before the end of the 2 years, you will be charged an Early Termination Fee and other applicable taxes. Once the two-year agreement period is over, your account will not be renewed automatically.

You can cancel the 2 Year Xbox LIVE Gold Contract using the option of self-cancel your subscription on Xbox.com

 

If you can't cancel it via the website, you will need to contact support directly so they can do it for you. 1-800-4my-xbox if you're in the US/Canada or
support.xbox.com/contact-us