Wireless network hardware not working

xTUx ScOpEz · Apr 27, 2017

Hi,

When I go to connect my wireless network to my console, it comes up with the message of ' the wireless network hardware on this console is not working '. I have already talked to a member of the Microsoft answer tech who said I should come onto this preview
support and ask for assistance. He also said to select something called 'Option 1610' and I don't really know what that means or is.

So if anyone could help me on this matter, it would be much appreciated,

Thanks.

:)

Brig Easy · Apr 27, 2017

Console is unable to connect to my Wi-Fi, saying "the wireless network hardware isnt working"

My console is not connecting to my Wi-Fi via wireless connection. the xbox is saying "the wireless network hardware isn't working".

Neychar · Apr 27, 2017

Help

When I try to test my network connection it says the wireless network hardware on this console is not working. What do I do?

Miss Bijoux · Apr 28, 2017

Hey there!

I'm sorry to hear about the issue with your console. Does a wired connection work on your console? If so, it sounds like there may be an issue with the wireless hardware in your console. You can try running through the

network troubleshooter to see if any of those steps resolve it but if you continue to get a specific error message regarding a hardware issue, your console may be in need of repair. That process can be explored via the
Online Service Center.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Miss Bijoux

Hey there!

I'm sorry to hear about the issue with your console. Does a wired connection work on your console? If so, it sounds like there may be an issue with the wireless hardware in your console. You can try running through the

network troubleshooter to see if any of those steps resolve it but if you continue to get a specific error message regarding a hardware issue, your console may be in need of repair. That process can be explored via the
Online Service Center.

Good luck!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and
if you're a member of the Xbox Insider Program, check out the Xbox Insider Program Forums for help with Insider Program
troubleshooting.

Mister Cizl

Hey wdarrel! Because it is a hardware issue, you will need to have the console repaired. You can do so

here or by contacting support
here. Thanks!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

gds1972

Hi

As the console is less than a week only I would suggest you take it back to where you purchased it from and ask that they replace it for you as this will be quicker than sending it for repair.

Prior to taking the console back video the error along with the message displayed by the console to prove there is an issue with it.

Mister Cizl

Hey Werberth CRF! The console hardware is damaged and requires repair. Because you opened it you will not be able to do so, so you will need to purchase a new console. Thanks!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

MoeZArts

Is the controller new? has it been working before?

Try to press the sync button on the controller and the Xbox console. More details can be found here on connecting your wireless controller to Xbox consoles:

https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Wireless network hardware not working