Wireless headsets expericing audio issues

Discus and support Wireless headsets expericing audio issues in XBoX on Consoles to solve the problem; Howdy, I recently got a Series X. I have all firmware on my elite 2 and xbox updated. Ive tried multiple Steelseries Headsets and now Razer headsets.... Discussion in 'XBoX on Consoles' started by YourBoyPhil, Mar 25, 2022.

  1. YourBoyPhil
    YourBoyPhil Guest

    Wireless headsets expericing audio issues


    Howdy,

    I recently got a Series X. I have all firmware on my elite 2 and xbox updated. Ive tried multiple Steelseries Headsets and now Razer headsets. They all are having audio drops and disconnections from my xbox. At one point, both my controller and headset both disconnected at the same time from the xbox. Has me wondering if they re interfering with each other. Is anyone else having these issues? If not, what wireless headsets is everyone using? If I plug my PS headset into my controller I don't have any issues, which leads me to believe its on the xbox wireless protocol.

    Thanks

    :)
     
    YourBoyPhil, Mar 25, 2022
    #1
  2. YourBoyPhil Win User

    Wireless headsets expericing audio issues

    I have reported the feedback via the xbox this morning and yesterday. I don't have a time that it was submitted though.
  3. XBF - Tali Win User

    Wireless headsets expericing audio issues

    Hello,

    Thank you for contacting the Xbox Support forums. I understand that you're having difficulties using a wireless headset with your console. I have a few questions for you before I try to assist.

    • Have you noticed this as an issue only after a recent firmware update? I'm curious if your headset had connectivity errors prior.
    • Are you having similar issues when you attempt to use a wireless headset on other devices?
    If you have not already, please follow the troubleshooting steps found Troubleshoot your Xbox Wireless Headset. Please note that the top of the article is specific to the Xbox Wireless headset, however there are troubleshooting steps on how to resolve disconnect errors, along with other troubleshooting solutions for wireless headsets in general.

    When you're able, it would also help if you can Provide feedback to Team Xbox. This will help us look into the error further.

    Thank you!

    -Tali
  4. YourBoyPhil Win User

    Wireless headsets expericing audio issues

    Hey Tali,

    I've tried every troubleshooting step possible. I have gone through 3 Steelseries 9x headsets and 2 razers Kaira Pros. All are having the same issues since I've got this Xbox in the middle of February. I had the issues since then and the new firmware has not improved anything as of yet. I have used the headset with Bluetooth and have no issues with my phone or computer. I have a PS5 and have used that headset by plugging into the 3.5m jack on my controller and have zero issues with that. I'm pretty sure there are interference issues with the xbox wireless protocol.
  5. XBF - Tali Win User

    Wireless headsets expericing audio issues

    Hello,

    Thank you for submitting your report. I will be sure to keep you updated if/when I hear about potential fixes for the error you are receiving. This thread will remain open in the meantime.

    -Tali
  6. XBF - Tali Win User

    Wireless headsets expericing audio issues

    Hello,

    Thank you for your response and for confirming that you are able to use your devices on other consoles. At this time, I do not have troubleshooting steps for you to follow to resolve this error. Please Provide feedback to Team Xbox so we can look further into the issue. I will also need the date and title that the report was submitted.

    Thank you!

    -Tali
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Wireless headsets expericing audio issues

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