Wireless headset not working- no sound from his COD game nor can anyone hear him talking??

Hello Aishypoo2428, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

Based on the information you've provided me, there are several possibilities for what could be happening with your child's Xbox Series X.

One possibility is that there is a problem with the console itself. This is possible, but it is less likely that two different wireless headphones will have a problem at the same time.

Another possibility is that there is a problem with the console configuration. You said your son and husband checked the settings, but there may be something they missed. For example, the console's Bluetooth settings may be disabled.

A third possibility is that there is a problem with the wireless connection in your home. There may be interference from other electronic devices that is interfering with the wireless headphones signal.

Here are some steps you can try to fix the problem:

Restart the Xbox Series X. This may fix temporary issues with the console.
Check the Bluetooth settings on your Xbox Series
Try connecting the wireless headphones to another device, such as a phone or tablet. If the headset works with another device, then the problem is probably with the Xbox Series X.
Check the wireless connection in your home. Try moving the Xbox Series X to a different location in your house and see if that resolves the issue.
If you have tried all of these steps and the problem persists, then you may need to contact Microsoft customer support for help.

Here are some additional tips you can try:

Try updating the firmware of your wireless headphones. Wireless headphones usually have an app that you can use to update the firmware.
Try using an auxiliary cable to connect the headset to the Xbox Series X. This will allow you to check if the problem is with the headset or the console.
I hope this helps you solve the problem.

Source of information:

https://support.xbox.com/help/hardw...est,device of connections Bluetooth available .

This information may be in another language so you will have to change it yourself, I hope you understand.

I hope this is helpful to you.

kind regards,
Oskayra.

Hi Diego,

Thanks for responding, yes can hear other people but they cant hear me.

With the wireless headset i have connected it to my sons account and it works with sound but cant talk on it.

Wired headset same as above

when starting a party it shows a headset present but the the circle around your gamertag when talking don't light up as it should when you speak.

Hi Willem! I'm Rostom, an Independent Advisor. I will be glad to help you here.

Just to confirm, can you hear game sounds or system sounds through your wireless headset?

By the way, there's a complete guide from the link below on how to troubleshoot your wireless headset. Please let me know if one of the solutions work for you.

https://support.xbox.com/help/hardware-network/...

[quote user="Azrael008uk"]

I guess you didn't realise I was suggesting he use the in-box headset on his head instead of hooking it round his neck to use the mic while he uses the other headset.

[/quote]

So your suggestion is to wear his Xbox One headset at the same time as wearing his Polk headset? Or to just remove the Polk headset from the equation altogether?

Because either will not work for him, as he has already quite clearly stated.

Azrael, the solution you provide is a lackluster solution.

Here, I will break things down for you.

I have to play with a headset for sound as I have an 8 month old in the house and loud game sounds are unacceptable. So I use my headset, which happens to be a Polk Audio Melee.

Using speakers is not an option he wants to pursue for in-game audio. This is quite clearly stated here.

That said, Kinect does not work for in game chat with COD ghosts. I know it works for some other games, but even if I default set kinect to be the mic, it does not recognize it.

He cannot use Kinect for voice chat while using his headset because, due to some fault, it does not work for him.

If I plug the official mic for xbox one in, the sound from others talking is transferred to that headset and I can't hear the team anymore, so leaving the mic around my neck to talk is a no go.

Plugging in his Xbox One mic cuts of chat from his Polk headset. Meaning he would need a cup on one ear from the Polk headset for in-game audio, and a cup on the other ear for in-game chat from the Xbox One mic. I don't think it needs explaining why this isn't
going to work for him.

Thanks for your tireless efforts in trying to protect the internet.

You're very much welcome.

Hi there, from what i get is hes friends cant hear him as they say his mic is broken, yet i can hear myself in the headset speakers.

No fault with connecting with a party as he can play with hes mates on screen in the same game.

trying to talk via Fortnite.