Wireless headphones cutting out, cracking

Discus and support Wireless headphones cutting out, cracking in XBoX on Consoles to solve the problem; Hey there, I just got the steel series arctis 9x wireless headphones about 4 days ago. From the second I hooked them up, i get audio interference,... Discussion in 'XBoX on Consoles' started by McDurt, Oct 1, 2020.

  1. McDurt
    McDurt Guest

    Wireless headphones cutting out, cracking


    Hey there,

    I just got the steel series arctis 9x wireless headphones about 4 days ago. From the second I hooked them up, i get audio interference, crackling, popping and they will stop playing sound all together for like 30 seconds and then they will kick back in.
    For 200 dollars i expect excellent sound. But i cannot play with these at all. I have tried them on different games i.e: warzone, avengers, division, youtube. Same thing every time. I have factory reset the headphones to no avail. How can i fix this?

    :)
     
    McDurt, Oct 1, 2020
    #1
  2. kyle_m4496 Win User

    Wireless headphones crackling and cutting out

    H RelaxingSushi. My name is Kyle and I'm an independent advisor.

    I understand how frustrating it must be that you are experiencing issues using wireless headsets on your Xbox.

    May I ask if your Xbox is connected to a surge protector or extension cord? These can cause interference in some cases. If possible, connect your Xbox directly to a plug socket on the wall.

    Also, did you try any troubleshooting steps before contacting us?
  3. ITILIANM0NST0R Win User

    The Xbox audio keeps cracking and cutting out when wearing headphones

    How about cleaning the jack with an alchohol pad , they tend to get dirty and can cause issues where they dont connect right
  4. Owen_29 Win User

    The Xbox audio keeps cracking and cutting out when wearing headphones

    I turned off the extender and the audio improved greatly. I could still hear a few cracks, but they were very minimal and silent. I turned the extender back on and immediately after it started up the audio starting cracking and cutting out like it was
    earlier so I’m guessing the extender has something to do with it.
  5. Cerebral Paul Win User

    The Xbox audio keeps cracking and cutting out when wearing headphones

    Cam you move the extender or the Xbox away from each other?

    Does the other controller you tested also dc periodically?
  6. Owen_29 Win User

    The Xbox audio keeps cracking and cutting out when wearing headphones

    I have no idea why the sound isn’t working. I’m not using an adapter. All I know is that it all started happening after I got a new router. I don’t know how the wifi would effect the sound though. I have also tried connecting my Xbox onto a different wifi
    and the problem still occurred. I’m really confused on what’s happening.
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Wireless headphones cutting out, cracking

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