Wireless disconnects when adding new USB storage

RED5HARK... · Nov 9, 2016

Hi All,

When plugging in a mass storage device such as a 1 Tb SSD to any of the USB slots on the XBOX One, the wireless signal disconnects, and only reconnects after about 5 mins when the storage has been unplugged/removed.

Red.

:)

Zoved · Nov 9, 2016

Frustrated by ongoing wireless controller disconnecting

Got mine in July15, 1TB unit. Worked fine for about 2.5 months, then controller started disconnecting, never before that. Disconnects when USB connected as well. Tried everything, including new controller, 5 different USB cables, bought a rechargable
pack, etc. Nothing helps. Wireless connections for controllers stopped working altogether. Sent console back for repair. Came back with no indication that a problem was found. Wireless controllers would connect, but still randomly disconnect, same with
USB, no rhyme or reason, sometimes unusable, sometimes hours without a disconnect. Sending it back again but using the "advanced replacement" so I get a new console. To me this smells like a design defect since others seem to have no problem whatsoever.
Given that its both USB and wireless, the common point of logic is the USB hub in the XBOX One, so thats my guess. Crossing my fingers that the next one works. It will be my last one way or another.

Tim König · Nov 9, 2016

Controller loses connection via USB on Xbox and PC

I've tried new batteries. Although, if the batteries were old or just bad quality, this might be the problem for the wireless disconnects and in combination with a bad USB cable this might have beed the problem! I'll try a new USB cable and new batteries.

Mister Mascot · Nov 9, 2016

Hey there RED5HARK,

What is the brand and model of the external device that you're attaching to the console? Have you tried to do a power cycle on the console with

these steps after the hard drive was attached? Are you in the Xbox One preview program by chance?

Let us know!

Mister Mascot

Hey there RED5HARK,

What is the brand and model of the external device that you're attaching to the console? Have you tried to do a power cycle on the console with

these steps after the hard drive was attached? Are you in the Xbox One preview program by chance?

Let us know!

Zoved

Got mine in July15, 1TB unit. Worked fine for about 2.5 months, then controller started disconnecting, never before that. Disconnects when USB connected as well. Tried everything, including new controller, 5 different USB cables, bought a rechargable
pack, etc. Nothing helps. Wireless connections for controllers stopped working altogether. Sent console back for repair. Came back with no indication that a problem was found. Wireless controllers would connect, but still randomly disconnect, same with
USB, no rhyme or reason, sometimes unusable, sometimes hours without a disconnect. Sending it back again but using the "advanced replacement" so I get a new console. To me this smells like a design defect since others seem to have no problem whatsoever.
Given that its both USB and wireless, the common point of logic is the USB hub in the XBOX One, so thats my guess. Crossing my fingers that the next one works. It will be my last one way or another.

Tim König

I've tried new batteries. Although, if the batteries were old or just bad quality, this might be the problem for the wireless disconnects and in combination with a bad USB cable this might have beed the problem! I'll try a new USB cable and new batteries.

drivesafely

I forgot, it added storage and USB.

SwordofWhedon

Have you added any new wireless devices to the house?

2.4ghz is awfully crowded. Id they’re all disconnecting that says that is the most likely source

Wireless disconnects when adding new USB storage