wireless controller

are you using a wireless controller/headset?

I assume you use wireless controller as you say youve changed batteries.

what about a wired controller/headset?

if its fine with wired and not through wireless control then theres something not right with the console and its wireless sync with controllers.

You probably mean the right thing, but the Xbox One does not use Bluetooth to connect controllers wirelessly, but a Xbox specific wireless communication protocol.

Since the console has this wireless protocol built into the special wireless module already, the Xbox One doesn't support the USB wireless connector.

Try the
suggestions in the Wireless Controller Troubleshooter here to hopefully fix your wireless controller issues.

Hi,

When using this cable on a 360 it will allow you to continue to play while charging. It doesn't make the wireless 360 controller a wired controller, in fact the controller remains wireless.

Hence, if you plug this into a 360 controller and a PC, it will just charge the battery - or power the controller if no battery is present. It won't make the controller wired. This is because the 360 wireless controller was only designed to be wireless.

To use a 360 wireless controller on your PC, you'll need a 360 Game Receiver.

If you're having any of the following problems with your Xbox wireless controller, please see the Xbox
Wireless Controller Solution. If you’re having trouble with one of your Xbox wireless controllers, this solution can help you troubleshoot a wide variety of controller issues.

Hi,

Unfortunately unlike the Xbox One controllers, the wireless Xbox 360 controllers remain wireless regardless of whether you connect them to a PC with a Play and Charge. You can't make an Xbox 360 wireless controller a wired controller.

If you want to use your 360 wireless controller on a PC you'll need to buy an Xbox 360 Wireless Gaming Receiver for Windows.