Wireless controller Joystick broken

Depending on where you bought it some stores will actually cover the controller for a full 12 month warranty, If its out of warranty with microsoft then its worth trying with the store.

Hi,

Sorry to hear that.

You can contact the support through this link https://support.xbox.com/my-account/warranty-and-service/getting-your-product-serviced

Hi thanks for your reponse but in the form I am asked to identify my console that is associated with the controller except that I buy it separately. so I do not understand where do I fill out the adequate
form

Have you tried asking the seller if they can replace it?

Hello Biscotte,

Thanks for coming to the forums with your issue. If the controllers are older than 90 days there is no repair for out of warranty repairs. You can try the

Device support to set up a repair. If not able to do that you can request a call from support.

When you go to Contact Usto get it to request a callback follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select see other options then subscription changes
  
• Step 3-----select show contact options
  
  Step 4 ----select request a call from support
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.



Thanks,

Brad

Xbox Forum Team